Orange call-centre fiasco

Orange call-centre fiasco

Summary: According to an ex-employee, an unspecified number of staff at Orange's North Tyneside call-centre have been using the same login details and password! Not a terribly good security practice, I'm sure you'll agree, especially where scads of customer details are floating about.

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TOPICS: Telcos
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According to an ex-employee, an unspecified number of staff at Orange's North Tyneside call-centre have been using the same login details and password! Not a terribly good security practice, I'm sure you'll agree, especially where scads of customer details are floating about.

We rang Orange for a comment, but they are staying tight-lipped while they complete their own internal investigation into the matter. No idea yet how many employees were involved or, for that matter, whether this might be standard practice across their sweatshops, sorry, centres of customer service excellence (I jest, of course - Orange's customer service is far from the worst).

UPDATE: Just got Orange's response to this story, which assures us that all staff are issued with individuals log-ins and passwords, and states: "It is Orange policy that no member of staff should log in using any user name other than their own. If a member of staff was found to be using a colleagues' details to log into the system, we would take this matter very seriously, and it could result in disciplinary action". Apparently the investigation's results will come out in the next few days.

Topic: Telcos

David Meyer

About David Meyer

David Meyer is a freelance technology journalist. He fell into journalism when he realised his musical career wouldn't pay the bills. David's main focus is on communications, as well as internet technologies, regulation and mobile devices.

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