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Define the affected subsystem
2. Define the affected subsystem
In some instances a problem relates to a specific subsystem of a machine — such as printing. Some users articulate that fact, but others will just call, saying, "My computer isn't working," when what they mean is, "My printer isn't printing." Sometimes multiple subsystems are affected, such as printing and mapped network drives. The combination of those subsystems will often lead you straight to a solution.
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