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Is it hardware or software?
3. Is it hardware or software?
If an end user complains about an issue such as a slow PC, one of the first things I check is the hardware. Is there enough RAM? Is there enough free space on the C drive? And if the problem is network related, are the lights on the network card blinking, on, or dark?
If these areas don't yield an answer, don't immediately assume the issue is software related — there could be hard-drive issues. But before you delve deeper into the hardware, now is a good time to do some software checks. If nothing becomes apparent once you've investigated the software, come back to the hardware and do a drive-test or defrag.
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