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Resolve login issues
6. Resolve login issues
How often do you hear users complaining that they can't log in to their computer. Have they forgotten their password? Is the machine on a domain? If it's on a domain, is the machine online? There are so many potential problems, that it's often hard to know where to start.
But here's the first thing you should do. If the user is on a domain and you have access to their Active Directory server, try to log in to that server with his or her credentials. If you can do that, the issue has been narrowed to either the network connection or the manner in which the user is logging in. Sometimes users think they are logging in to a domain, but are just logging in to their local machine.