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Rack after rack of DVDs occupies one corner of the huge Marston Gate warehouse. The supply chain management systems at work notify staff as to which returned DVDs need to go back on the shelves and which are simply going to be sent straight out again to another customer, rendering a return to the shelves a waste of effort.
Racks as far as the eye can see. The shelves of DVDs are nothing compared to the racks of other goods - stocking everything from books and CDs to kettles, games and children's toys. Hundreds of metres of conveyor belts are also at hand to ferry crates of goods around the warehouse.
Empty crates and empty shelves show the aftermath of what Amazon staff refer to as the ordeal of "HP6". This whole area of the warehouse was until recently crammed with thousands of copies of Harry Potter and the Half-Blood Prince.