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Thirty researchers use the labs to analyse spam and malware, working with a further 20 analysts globally. Malware is collected from honeypots and sent in by customers. Major threats are flashed up on overhead monitors.
The quality assurance labs "thrash antivirus software" 24/7 on a variety of different hardware and operating systems. Apple Mac, Unix, Linux and Windows systems are all tested.
This is the Sophos customer technical support team, who also monitor the latest threats on overhead screens. Tech support escalate problems globally if they are unable to answer queries.
For the full story on what goes on in The Pentagon, read our feature.