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10 flawed products that are really bad

by Jack Wallen  |  February 6, 2012 8:06am PST  |  Image 1 of 10

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Quickbooks

When QuickBooks accounting software works, it's great. But it's when it doesn't that things become nightmarish. Few pieces of software are so fussy about their network connection. The slightest hiccup can cause QuickBooks to throw in the towel and when that happens bad things can follow — such as the loss of valuable data. The biggest problem with QuickBooks is that when it breaks, sometimes the only resolution is to reinstall it. But even in the reinstalling, things can go wrong. TechRepublic's Jack Wallen takes a look at software you might want to avoid.

Quickbooks

The creators of some pieces technology need to be told that their products just don't measure up on some fundamental level. Here's some technology that I consider to be flawed.

Image credit: Intuit

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RE: 10 flawed products that are really bad
lelandhendrix@... 16th Feb
@bradavon For free add-on, it's what you'd expect.

However, Microsoft Security Essentials is a FANTASTIC product for gratis OR for fully paid! After seeing how unobtrusive MSE is, and what little resources it used, I've switched and recommended all consumers do the same.

The following words from the author...well...

"Most consumer-grade antivirus does more harm than good. One of the exceptions I've found to that rule is Microsoft Security Essentials. Apart from that, your best bet is to either use OS X or Linux or unplug the PC from the network.
-=-=-=NO TRUER WORDS HAVE EVER BEEN SPOKEN!!!!!=-=-=-
What a horrible mail client!
So many show stopping bugs but little support
Way too complicated to replace outlook express, way to limited to replace outlook.
It is a good thing Thunderbird is still around.
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RE: 10 flawed products that are really bad
VintageComputerGuy 6th Feb
@zmud What "show stopping bugs" have you found? As someone who uses Windows Live Mail everyday, I am curious as to what you found, since I haven't run into any problems.
The "Application not found" error whenever clicking on a link in the email.
Usually reinstalling Chrome fixes that one or setting your default mail client fixes this in outlook express or MS Office Outlook. Not usually the case for Windows Live Mail. I spent hours on the problem with no avail. Other times over the years I've had clients lose all their contacts because windows live mail doesn't store the contacts in a folder like it does the .eml files for messages, it keeps them in an inaccessible database file. Not a normal format either like a .wab or .pst file. Often I have seen clients with several messages that are blank and I've never figured out why. You get an error message when you click on them about something not being found. It doesn't seem to happen in other email programs.
@VintageComputerGuy
@zmud: It could be because WLM isn't intended for business use. Stop being a cheap skate and install Outlook.
@VintageComputerGuy
Well, it can't quote is its biggest drawback. It can be really tough to tell what is the response and what is the new writing. You can't even tell whether there are one or 19 responses since it doesn't differentiate between quotes.
And that's just the beginning.
Internet Explorer 9, Outlook 2010 (you can't blame Exchange connection issues solely on Outlook) and Windows Live Mail 2009/2011 are excellent. I'd never use IE9 though, Firefox and Chrome are much better.

All you need to do is open Windows Live Mail and if it finds Outlook Express it migrates. It couldn't be simpler.

Thunderbird is nice but it's no replacement for WLM 2011. I've used both extensively. It pales by comparison. Outlook 2010 beats both of them.
Also: Predictive Typing. You're using the wrong keyboard! Give SwiftKey X ago it's almost flawless.

Why do people so often assume touch-screen monitors are intended to be used instead of mice and keyboards? You're not supposed to use them 100% of the time.
@bradavon
It works better as an outlook express replacement than WLM
75% of my clients are seniors
I especially like the "Theme and Font Size Changer" addon for those who's eyes don't work as well as before.
As for my business clients, without a doubt MS Office Outlook (I always have to use the full name because my clients get confused with the Express variety)
Now you understand where I am coming from
@bradavon Every previous version of IE does, but not IE9. While it still lags a little, it is an enormous step in the right direction, and finally allows developers to write web apps without all the stupid IE hacks.

Outlook does not belong on the list. Who can live without it?
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Notice that the author...
rmazzeo 7th Feb
@bradavon ...didn't mention anything specifically wrong with IE9. Iuse it almost exclusively & have very few problems - certainly less frustration than when using Firefox in its current, constantly updated, add-ons broken, bloated form. It got so bad I decided to uninstall it & say "farewell to Firefox". Outlook works just fine, never used Live Mail. But Firefox is done & IE9 & Opera are in...
@bradavon ... Outlook is apples & oranges; not the same functioins & features at all.
Also you have obviously not used WLM for anythinig but the simplest of tasks, says this home user. WLM is pathetic compared to any other mail client out there. If you're much into emailing and nesgroups, you're in for a big surprise.
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@bradavon Outlook is a pretty good mail client. However, there is one area where it pales in comparison with Thunderbird: HTML rendering. Take it from someone who designs email for a company whose clients mostly use Outlook, it is a pain in the neck to get anything to look right. There's even a page requesting for the HTML rendering engine to be changed (www.fixoutlook.org).

Meanwhile, Thunderbird has support for basically all the most common HTML elements and CSS properties.
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@bradavon, I have used IE9 & now its my default browser. I use firfoex only for development as I am use to of firebug & its addons. Otherwise IE9 is much secure, fast & most important most stable among new browsers( My experience with chrome is not as nice, crashed many a times with all updates)
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RE: 10 flawed products that are really bad
ScorpioBlue Updated - 12th Feb
Outlook does not belong on the list. Who can live without it?

I don't have it on anything except my company's laptop. Yeah, I can live without it.
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RE: 10 flawed products that are really bad
lelandhendrix@... 16th Feb
@bradavon For free add-on, it's what you'd expect.

However, Microsoft Security Essentials is a FANTASTIC product for gratis OR for fully paid! After seeing how unobtrusive MSE is, and what little resources it used, I've switched and recommended all consumers do the same.

The following words from the author...well...

"Most consumer-grade antivirus does more harm than good. One of the exceptions I've found to that rule is Microsoft Security Essentials. Apart from that, your best bet is to either use OS X or Linux or unplug the PC from the network.
-=-=-=NO TRUER WORDS HAVE EVER BEEN SPOKEN!!!!!=-=-=-
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@zmud I agree with you 100%!!
@zmud
ABSOLUTELY ON ALL POINTS
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@zmud
I agree with those who say Windows Live Mail 2011 is flawed. I'm just a home user and I get blank email in my archives, quotes that can't be read in emails I send and a lack of keyboard commands. There are others which don't come to mind at the moment. You get used to working with an inferior product eventually but you never forget it's a dog. I never had problems with Outlook Express. I did try Mozilla's email program and didn't like it either. I can never understand why companies take a good product and break it. The "new, improved" version should be an option, not used to replace something that people were happy with.
Flash, ie9, Outlook - use them all and really like them.
Not seeing your point.....

Predictive text: problem is no one really (other than RIM) has a good one out there for use on iOS and Android.

Desktop multitouch form factor - looking at a gaming version (brand tbd) and am liking what I see so far....

Other than these, I have to agree with you though some I have never tried and others drop and punt.
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RE: 10 flawed products that are really bad
grayknight Updated - 6th Feb
@rhonin WP7 has decent predictive text, but Windows 7 actually has the best predictive text I've used, it remembers past typed in email addresses and words even if not in a dictionary.

I also use Flash, IE9, Outlook and Live Mail and don't have any problems with them at all.
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Good to know
rhonin 6th Feb
@grayknight
Have never really tried it on WP7 and as I do a lot of technical writing I do not have it turned on in Windows 7.
@rhonin

Same for me :
-Flash, never had any problem with it.
-IE9, best webbrowser i used.
-Outlook worked great for me for the last 10 years, never had any problem with it.

This article is mostly a pill of crap
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RE: 10 flawed products that are really bad
richard@... Updated - 6th Feb
I'd add "Tech websites that reload the entire page just to show a new slide in a slideshow". I rarely look at Tech Republic slide shows because they are such a pain.

Predictive text - its great. Maybe you don't know how to use it properly.

Multitouch on the desktop - pick your hand up you lazy ... Pencils are hard to use too because you have to hold them upright and move your arm.
@richard@... Amen, Brother. Amen...
@DarwinStearns

I think thats actually better then whole lot of ajax, this way you can deep link the specific "slide", which is not actually a slide but a 10part article. people should stop making websites behave like desktop applications.

And onto the matter, i dont agree with flash and ie9 one bit, historically only ie6 was a total nightmare, and concerning outlook, it has flaws but show me a better one?
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@richard@...
"Tech websites that reload the entire page just to show a new slide in a slideshow" - Strongly agree. Is this a ploy used to increase mouse-clicks? The least they could do is to provide a "Show All" option.
@richard@...
Ever heard of "gorilla arm"? Extensive use of touch on a vertical monitor is painful. That's why it hasn't taken off. Most vendors won't even try to push it. And when they do, they fail.
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Predictive text... I agree mostly that I write most of my text in a different language than my phone Android (for me, an OS is always in English even though I speak French and write most of my text messages in French, I cannot tolerate a French OS!, it doesn't seem normal when a computer is not in English).

To add to the list:

Adobe Reader: How is it possible that a program that reads and displays PDF files needs to be that big and slow... Other PDF readers are just a fraction of Reader's size and way faster.

Windows Explorer: With each new version of Windows Microsoft is able to make Explorer worst than before. The left tree folder expand bug (folder just expanded scrolls to the bottom of the left pane, hiding just expanded folder list and out of the mouse pointer reach) is the most annoying thing existing. Sorting on customized folders are sooooooo slow even when indexed (customize folder to General Items to avoid this). Install of Classic Shell is a life saver.

And the worst is not a flaw from one product, but a flaw created by a multitude: video codecs. Why does the world need to have so many different codecs that in the end does not change much to the final product, viewing a video file! And when programs stop supporting older versions of their codec like Quicktime, try opening a 10+ year old .MOV with today's version of the program... Can't the world settle on a couple of codecs that would be supported all across?
@lepoete73

Ahh the venerable Windows Explorer bug....that is one annoying thing. Only seen in long lists of folders but one of the flakiest problems out there. How there hasn't been a bug fix is beyond me. I purchased Directory Opus to use as our office default explorer because I was so unhappy with the Explorer bug.
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@hopp64

You can install Classic Shell to fix it. It's free and on Sourceforge. It also adds other possibility like a start menu that expands like on XP and before instead of scrolling like Vista and 7.
@lepoete73

I installed Classic Shell as well, it was ok but I saw a couple of quirks with it as well. I like Classic Shell for the IE changes it makes more than the Explorer fix.
@lepoete73 "The left tree folder expand bug (folder just expanded scrolls to the bottom of the left pane, hiding just expanded folder list and out of the mouse pointer reach) is the most annoying thing existing."

It's going to be fixed in Windows 8.

Source:

https://blogs.msdn.com/b/b8/archive/2012/01/30/acting-on-file-management-feedback.aspx?Redirected=true
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@lepoete73 Agree 100% about video codecs - why do we 'need' more than one?

Agree 100% about Windows Explorer - I stopped using it years ago after discovering Directory Opus - OK I had to buy it but you can try it for 60 days free. It's so much better than Windows Explorer that I was happy to pay to get the extra facilities.

As for predictive text, I use it all the time on my dumb-phone. Providing you check each word as you type (which only means a glance - it's not difficult) it's great. One thing I do have to complain about, though, is the number of silly messages supposedly resulting from predictive text which are so bizarre that I reckon most of them are fictitious. Certainly most that I have seen could not have been created using a phone keypad.
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And the worst is not a flaw from one product, but a flaw created by a multitude: video codecs. Why does the world need to have so many different codecs that in the end does not change much to the final product, viewing a video file! And when programs stop supporting older versions of their codec like Quicktime, try opening a 10+ year old .MOV with today's version of the program... Can't the world settle on a couple of codecs that would be supported all across?

Jeez, use VLC! That will play anything!

What standard do you want? WMV? Just so Microsoft can control even more what you see on your computer?

I'll bet that's what it is. Sheesh...
Outlook is fine. Sounds like you're blaming it for poor exchange implementation. Setting up an exhcange server isn't that hard. And if it's native application can't connect to it then the engineer who set it up needs to re-consider his career options.
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Thank you for pointing out Acronis. That miserable software has caused me to grind my teeth down to nubs, but somehow it continues to garner favorable reviews in the tech press.
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@rschoonh@...
They just load it up, press a few buttons, write and article, citing many of the features from the product brochure.

Even real tech press don't do followups months down the line to cite all the gotchas thay have come across.

Tech reviews are good for highlighting the design stupidities that stand out, but comments from actual long-term users citing the details of the difficulties they have come across over time are more useful.
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AntiVirus - The AntiVirus that we have found works the best is from ESET, it catches more than most and doesn't slow the system down. In addition, they offer good tech support.

Other than that, I have to agree with the majority of this list; however, there is one thing that does need to be added to it:
ZDNET Image Gallery Presentations
When I read about lists like this, I want them presented as lists, not individual images that cause all ads on the page to refresh between every item. I know you make more money that way, but it is annoying. In all honesty, it is so annoying that I have ad blocking software installed just to read ZDNet articles.
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Sounds like the most flawed thing is the writer. I've used various consumer antivirus solutions (free ones like AVG, MSE, etc.) and haven't had a PC virus for years. If the writer is getting viruses, he must be engaging in some stupid online behavior. Also, Outlook works fine in all the places I have used it. Any enterprise program requires someone who knows what they are doing to set it up.
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RE: 10 flawed products that are really bad
mikroland2.0 Updated - 7th Feb
@datrappert I think this author is inexperienced, or lacks proper judgment, in the day to day operations of IT.
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Paid version of Avast and MalwareBytes have kept both of my home PC, with 3 kids using them, clean for several years.
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Pulseaudio
crabbypup 6th Feb
idk - i've got pulse on fedora 16 and it works beautifully and has from the beginning. flash on the other hand is a miserable pile of **** anywhere you go. i have click to play enabled for a reason.
"As with evolving technologies enter the consumer market new methods for software keep marching on with their banners from each supporting company. I have had three software complaints that would require a win32 software engineer to correct in my home internet computer. Foremost was Internet Explorer9 using an ARM based SSD and the other two are AE Sports Need for Speed Most Wanted and Rainbow Studios Motocross Madness2. I don't even try to use IE9 and am unable to use Need for Speed Most Wanted once it broke making entering the product key impossible shortening the available spaces by one character. Motocross madness2 recently, after 3,100 hours of service since 2000, has a broken thread in the start screen stopping throughput of audio and saved setting. This requires a complete reset of all defaults before entering the dynamics for game play; from there it will only play through normally at 800X600 with a mild 10% discount to performance compared to a recommended resolution of 1440X1050 for my 19" CRT."

i7 2600k
AMD Rdeon HD 6870 (X2)
Zalman S 128GB SSD
P67
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Flash definitely ranks on top of my list. And a lot of sites are now blocking you if the version you have is not the latest. That precludes being able to roll back to more stable versions.

I'd add networkmanager to the Linux side. For the life of me I can't understand what the developers are thinking. Other tools provide useful information like gateway and DNS, often on a simple mouse-over. Networkmanager is devoid of useful information, including any errors when it fails to connect.
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@pgit don't ever try wicd. At least with networkmanager I eventually could get my Wi-Fi to connect. As soon as I ditched Gnome and lost networkmanager I couldn't get my Wi-Fi to connect again.

If you are looking for error messages don't overlook /var/log/syslog It'll often give you a clue what the system is bellyaching about.
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@pgit
Agree 100% on Linux network manager. Another networking problem area in Linux is mounting network drives. Why do we need to manually edit /etc/fstab in order to auto mount network drives? In Windows, it's a piece of cake. Throw in password protected Windows shares, and the problem is even more difficult. I can do it, but compared to connecting network drives in Windows, the Linux method seems a bit archaic.
While I would agree that Quickbooks has been buggy for years, I will say that it really is not designed with the tech world in mind. Rather, it is for the small business owner/operator who lacks the financial resources to keep an accountant on staff or the necessary knowledge of accounting practice and principles to properly maintain accurate records while performing routine daily financial functions necessary to the running of their business.

To the delight of CPAs everywhere, gone are the days of the small business owner who walk in to their office carrying multiple cardboard cartons of various sized pieces of paper that result in hours of tedious review and reconciliation. According to the client, these papers represent their busines expense "receipts" and, what can be laughingly characterized as, "the company's books".

Could Intuit improve on their bugginess? Absolutely! Would the world be better off if it was pulled from store shelves? Absolutely not! Bottom line: the real benefits of this program for the larger part of the business community far exceed the annoyances that are infrequent and often of an indeterminant cause.

That being said, there are other accounting software programs out there that are less buggy but are not as user friendly. In fact, I have seen 60 year old small business owners who cannot locate the power button on their PC actually integrate Quickbooks in to their business and, after only a few hours of training, quickly master the things they need to in order to function. They find the work to be even easier than the manual system they were previously using and the reports that it generates give them the information they need quickly and accurately. Certainly that is worthy of praise.

FYI... I do not work for Intuit, nor any company affiliated with Intuit, nor any company selling or marketing their products. I do however do some work as a consultant to small business owners and, though the years, have recommended Quickbooks products to those that I think it would best serve. I have never had a single one uninstall the software and stop using it because of the bugginess.
@jstidham
I use MYOB, and while it has some quirks, such programs are great.
Its balances and my bank accounts match on a day to day basis, and our quarterly BAS (Australian pay-as-you-go salary and GST) returns take 5 minutes.

Certainly wouldn't want to do manual bookkeeping ever again.
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No issues with Outlook and I use it on both Exchange at work and my non Exchange email accounts at home. IT JUST WORKS. Sharing calendars, giving other users permissions to access your contacts or email, add additional accounts, Outlook is the single tool I use the most. I laugh when people think Gmail is this great wonderful tool.

I would like to hear what the authors IE 9 issues are, I have seen a few quirks but nothing I don't see in other browsers and the ability to lock it down via GPO trumps everything.

Flash -- Works ok but I am tired of patching it and the plug in can cause some quirks.

At home I put all machines on MSE as it is free. At work we use Kaspersky and nothing has gotten past it.
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I haven't even been able to try Internet Explorer 9. The Windows 7 IMPORTANT UPDATE for it refuses to install! No loss, Chrome is far better.

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