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-- Bill Detwiler, Head Technology Editor
During my years working in IT support, I have become more and more interested in the many types of people who call IT help desks. Like a biologist, I have found that having a classification system is critical in understanding the users I help on a daily basis. With this in mind, and with my tongue in my cheek, I have categorized users into the following species.
Caption by: Jeff Dray
Photo credit: ©iStockphoto.com/CamiloTorres