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1. The problem’s solution can be found simply by reading page 1 of his instruction manual, which, of course, these callers haven’t done.
2. Callers are informed that the operation they're trying to perform can't be performed with the equipment or software they have.
3. Callers have already found a solution but phoned the help desk to let you know how frustrated, mad, or unsatisfied they are.
Caption by: Jeff Dray
Photo credit: ©iStockphoto.com/Nikada