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3. There's no support
Some open-source software offers support, sometimes at an extra cost, and some doesn't. This issue is often critical for larger companies. But even though a piece of open-source software doesn't have a corporate-friendly, 24/7 support hotline, that doesn't mean there is no support.
Sometimes, there are forums or mailing lists for support. In other cases, the developers who created or work with the software can be contacted. Support options are certainly available — even if that support might not be compatible with the corporate mindset.
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