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External contacts are designed for people external to your school, college or university which might have an important role to play nonetheless. This could include a police department or an emergency service located on campus. This allows non-university staff to send emails if necessary.
You can also add MailTips to these external contacts to warn students and staff that they are not affiliated with the university, or that the account is unmonitored.
To read more about this gallery, head on over to the ZDNet iGeneration blog.