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When was the last time you audited the organisation to find out what versions of various software products were deployed? When you conducted that exercise, did you see anything seriously out of date? You'd be surprised at what's still out there. On occasion, I see Windows 98 or NT machines, or Windows XP machines running Office 2000. Ancient software can cause far more issues than some people realise — especially when users are collaborating with other companies, which are unlikely to be running Microsoft Office 98 or StarOffice.