Businesses must tell the police when they fall victim to e-crime but are often too embarrassed to do so, according to a high-ranking police officer.
Detective chief superintendent Chris Corcoran of North Wales Police, chair of the E-crime Wales Unit and member of the National E-crime Forum, said: "We need to get a true picture of the real problem so we can start to resource it properly, start to link in nationally properly and start to take some informed preventative measures."
Corcoran said: "We can't deal with what we don't know about from a police perspective so — unless people tell us — we can't address the problem."
Police can help by giving e-crime victims advice but businesses and consumers need to come onboard and recognise e-crime is "not high-tech crime but everyday crime", he added.
The UK no longer has a standalone reporting body to deal with e-crime occurrences. Such a body did exist but was incorporated into SOCA (the Serious Organised Crime Agency) last year.
Wales set up its own e-crime steering group three years ago to begin taking action against cybercrimes and recently rolled out a management team to advise and support e-crime victims.
Corcoran added that Welsh businesses are "over the moon" about this service and prefer the personal contact and ownership a region-specific body brings.