Qantas hit with baggage system outage

Qantas hit with baggage system outage

Summary: Following days of system woes for Virgin Blue, the Qantas baggage check-in system at the Sydney Airport T3 terminal crashed this morning, causing flight delays of up to 30 minutes.

SHARE:
1

Following days of system woes for Virgin Blue, the Qantas baggage check-in system at the Sydney Airport T3 terminal crashed this morning, causing flight delays of up to 30 minutes.

Staff have reverted to a manual check-in system to process affected passengers, which the ABC reports could involve hundreds of people.

Qantas

(Qantas image by Skazama, CC BY-ND 2.0)

The system had crashed for about 30 minutes, according to Qantas, but it did not say if the source of the failure was known.

"We had a relatively brief outage for about 30 minutes. We have activated contingency arrangements [and] expect delays of 30 minutes on some flights," Qantas told ZDNet Australia.

It said the system failure is unrelated to its passenger check-in system, which remains unaffected.

The delays come days after rival airline Virgin Blue was crippled by massive failures in its passenger check-in system. Qantas' discount airline Jetstar was also affected by those outages.

Flight delays are expected to clear early this afternoon, according to Qantas.

Topics: Software, Travel Tech

Darren Pauli

About Darren Pauli

Darren Pauli has been writing about technology for almost five years, he covers a gamut of news with a special focus on security, keeping readers informed about the world of cyber criminals and the safety measures needed to thwart them.

Kick off your day with ZDNet's daily email newsletter. It's the freshest tech news and opinion, served hot. Get it.

Talkback

1 comment
Log in or register to join the discussion
  • dont worry according to several hardvard studies IT isnt important anymore. we've got a lot of "soft kills" on the job and have directed our best sales people to sort out the problems.
    john@...