Qantas' next-gen check-in flies into NZ

Qantas' next-gen check-in flies into NZ

Summary: The first stage of Qantas' international Next Generation Check-in roll-out has been completed, with the system today going live in New Zealand.

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TOPICS: Travel Tech
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The first stage of Qantas' international Next Generation Check-in roll-out has been completed, with the system today going live in New Zealand.

Qantas kiosk

The new trans-Tasman check-in kiosk
(Credit: Qantas)

Qantas CEO Alan Joyce today announced that the trans-Tasman deployment would see new check-in hardware deployed in Sydney, Auckland and Wellington. The new readers for generating boarding passes will be compatible with existing Qantas Frequent Flyer cards and will also support the scanning of passenger passports.

"Customers travelling between Australia and New Zealand who hold an Australian or New Zealand passport will be able to scan their Qantas card at the Q icon as per the process for the domestic Q Card Reader. They then scan their passport at the reader located below the Q icon, completing their check-in," Qantas explained today.

Joyce added that the installation of the new units is "all about cutting down the journey time for our customers".

The airline's deployment of the Next Generation Check-in program started in mid-2010 with 100,000 of its Frequent Flyers. The service now encompasses Qantas' major and regional city hubs.

However, the kiosks haven't been deployed without issue, with last week's outage in the global Amadeus printing platform causing a headache for Qantas that saw passengers unable to print boarding passes.

Topic: Travel Tech

Luke Hopewell

About Luke Hopewell

A fresh recruit onto the tech journalism battlefield, Luke Hopewell is eager to see some action. After a tour of duty in the belly of the Telstra beast, he is keen to report big stories on the enterprise beat. Drawing on past experience in radio, print and magazine, he plans to ask all the tough questions you want answered.

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