The scanner has not functioned on this all-in-one device since I first purchased it. I have followed all of the diagnostic recommendations from HP and it has still not fixed the problem. The diagnostics keep saying certain software is not installed, despite the fact that I have the shortcuts on my desktop and I can bring up those programs. The HP solution is to uninstall and reinstall the software. I have done this repeatedly, both from the disk and from the software downloaded directly from the HP site.
When I attempted to contact tech support I was disconnected before even reaching a live human being.
The final straw was when the device showed I was low on ink on the computer screen. Since I had a $50.00 certificate from HP it made sense to order the ink from HP and use the credit. I was sent the wrong ink cartridge for my printer. When I discovered this and called HP they promised to send the correct cartridges via Next Day Air.
When I checked the order today, not only did they not send the ink via Next Day Air, but they sent another set of wrong cartridges. I specifically mentioned to the HP representative that I had a C410a. One would assume that HP knows what cartridges go with their various printers. This is obviously not the case.
Based on all of the above, I cannot recommend this printer, nor can I recommend HP.
HP Photosmart Premium C410a
The premium HP Photosmart C410a is a viable purchase option if you need all-in-one functionality and will take advantage of HP's wireless and Web printing technologies.
Reviews
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CNET Review
The Good: The HP Photosmart Premium C410a delivers respectable output speed and strong print quality across text, graphics, and photo prints, and features like ePrint and AirPrint increase its utility.
The Bad: The Photosmart Premium C410a's main paper tray can only hold 125 sheets, its status LCD is tiny, and the print apps are of questionable value.
The Bottom Line: The premium HP Photosmart C410a is a viable purchase option if you need all-in-one functionality and will take advantage of HP's wireless and Web printing technologies.
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alaTest.com
Review Summary: alaTest has collected and analyzed 22 reviews of HP Photosmart Premium C410a from international magazines and websites.
The Verdict: Experts rate this product 71/100 and users 43/100. Comparing these reviews to 359302 other Printers reviews gives this product an overall alaScore 77/100 = Good.
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toptenreviews.com
Review Summary: In short, the HP Photosmart Premium C410a is functional and easy-to-use printer, copier, scanner and fax machine. It can't handle extremely high monthly workloads, but with so much being done online nowadays, there's a good chance that won't be a...
The Verdict: It's a solid all-in-one printer option, especially if you plan to mostly print photos.
Price Range: $144.86 - $366.69
- HP
- CQ521A#B1H
General
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Printing TechnologyInk-jet - Color
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Monthly Duty Cycle (max)2500 impressions
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Display Diagonal Size2.4"
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Office Machine FeaturesPrint from memory card
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Depth18.6 in
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Weight22.9 lbs
Memory
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Max Supported Memory64 MB
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Hard Disk Drive64 MB
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Supported Flash MemoryMemory Stick Duo, Memory Stick PRO, SDHC Memory Card, MultiMediaCard, CompactFlash, Memory Stick, SD Memory Card, IBM Microdrive, xD-Picture Card
Copying
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Max Copying Speedup to 33 ppm (mono) / up to 32 ppm (color)
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Max Copying Resolutionup to 1200 x 600 dpi
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Max Document Enlargement400 %
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Max Document Reduction25 %
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Maximum Copies50
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Automatic DuplexingYes
Printing
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Inkjet TechnologyHP Thermal Inkjet
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Max Printing Resolutionup to 600 x 600 dpi (mono) / up to 9600 x 2400 dpi (color)
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Max Printing Speedup to 33 ppm (mono) / up to 32 ppm (color)
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Printer Drivers / EmulationsPCL 3
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Ink TypeHP Vivera Inks
Scanning
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Scan ElementCIS
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Optical Resolution4800 x 4800 dpi
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Interpolated Resolution19200 dpi
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Color Depth48 bit
Fax Machine
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Max Transmission Speed33.6 Kbps
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Total Memory Capacity90 pages
Fax Machine Features
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Broadcast Transmission20 stations
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Delayed TransmissionYes
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FeaturesColor faxing, Automatic redialing
Document & Media Handling
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Max Original SizeA4 (8.25 in x 11.7 in)
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Document Feeder Capacity50 sheets
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Max Copy Size8.5 in x 11.7 in
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Min Copy Weight60 g/m2
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Max Copy Weight280 g/m2
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Supported Media TypeGreeting cards, Printable CD/DVD disk, Labels, Cards, Envelopes, Photo paper
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Borderless Photo Sizes8.5 in x 11.7 in
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Standard Media Capacity125 sheets
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Document & Media Handling DetailsInput tray - 125 sheets - A4 (8.25 in x 11.7 in), ADF - 50 sheets - A4 (8.25 in x 11.7 in)
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Speed DetailsCopying : up to 33 ppm ( A4 ) - B/W draft, Copying : up to 32 ppm ( A4 ) - Color draft
PC Connectivity
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PC Connection AvailabilityYes
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PC ConnectionHi-Speed USB, Ethernet 10 Base-T, IEEE 802.11b, IEEE 802.11g
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Operating System SupportMS Windows XP, Apple Mac OS X 10.4, Apple Mac OS X 10.5, MS Windows Vista (64-bit versions)
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Software IncludedHP Photosmart Essential 3.5
Power
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PowerAC 110/230 V ( 50/60 Hz )
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Power Consumption Operational42 Watt
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Power Consumption Standby7.2 Watt
Miscellaneous
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Included AccessoriesPhone cable
Environmental Standards
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ENERGY STAR QualifiedYes
Manufacturer Warranty
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Manufacturer Warranty1 year warranty
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Service & Support DetailsLimited warranty - 1 year
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