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Inside Telstra's digital contact centre

Deep inside Telstra's Adelaide office, a team of 30 has been recruited to answer between 1,000 and 1,500 tweets, Facebook comments, and Crowdsupport posts as the company looks to become truly digital.

March 30, 2015 by

Women still don't get IT, impeded by social norms

Despite efforts to ensure female executives aren't marginalized in the ICT industry, few today are appointed to the CXO team or company board. The solution remains elusive, especially since the problem has social and cultural implications, but ICT itself might just be the equalizer eventually.

March 31, 2014 by

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