For the first time since Ofcom started collecting complaints statistics, BT has taken the top spot.
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BT is facing nearly £100m of repayments after Ofcom concluded the telecoms company had overcharged providers such as BSkyB, TalkTalk and Virgin Media for its ethernet services.
TalkTalk has maintained its position as the UK's most complained-about broadband provider for the fifth quarter running.The company beat fellow ISPs Sky, BT, Orange and Virgin to hold onto the dubious honour for the first quarter of this year, according to data published by communications regulator Ofcom on Tuesday.
BT is likely to enjoy lighter controls on the amount it can charge for its leased lines in London, under proposals revealed by Ofcom on Monday.Leased lines offer high-end fibre connectivity as a retail product for business customers, and also as a wholesale product for smaller telcos that resell fixed and mobile broadband services.
Ofcom has revised the prices that Openreach can charge other ISPs for reselling BT connectivity or using its infrastructure
The telecoms regulator Ofcom has come up with new draft caps for how much BT Openreach can charge other ISPs for its wholesale line rental and for local loop unbundling.The reduced rates may lead to lower retail prices for consumers and businesses.
TalkTalk is still the most complained-about communications provider in the UK, Ofcom has said in its latest dissatisfaction report, although BT looks set to take top spot in next quarter's complaints league.The regulator puts these reports out on a quarterly basis, and it said on Tuesday that TalkTalk had managed to top the list every quarter in the last year, both for its fixed-line broadband and landline services.
Ofcom has decided that BT must cut wholesale prices for up-to-8Mbps services in many rural areas, arguing that this will lead to cheaper and faster broadband for homes and businesses
BT will from Saturday make it cheaper to call mobile phones from its landlines, after Ofcom forced cellular operators to cut their mobile termination rates.In March, the regulator said operators would have to cut their mobile termination rates (MTRs) by 80 percent, which they duly did at the start of April.
BT has promised to make it cheaper for its customers to call mobile phones from landlines as soon as possible, after new mobile termination rate caps came into force on Friday.The Ofcom-mandated caps, which ensure mobile operators cannot charge another carrier any more than 2.
BT should cut its wholesale costs by between 10 and 14 percent in rural areas, where there is no wholesale broadband competition, according to the regulator
Ofcom proposes price controls on BT Wholesale in areas lacking competition...
Ofcom will not investigate YouView, the nascent IP-enabled catch-up TV service from the BBC, BT and others, because it has not done anything wrong yet.
Ofcom confirms BT must offer virtual fibre unbundling and open up its ducts and poles...
The regulator does not like the idea of reducing the telco's £9bn pension deficit by wholesale price changes, due to the uncertainty it would create
Under pressure from Ofcom, BT, TalkTalk and Virgin Media agree to significantly reduce the fees they charge customers to end their landline and broadband contracts
The telecoms watchdog has lifted one of its last restrictions on BT, saying the landline market is healthy enough to allow rivals to compete
Just after Ofcom closed a consultation that is expected to allow BT to raise its charges to rival ISPs for local loop unbundling, TalkTalk criticised the price increases as unnecessary
Communications regulator Ofcom says cheap mobile broadband and existing fixed services will keep BT from running a fibre monopoly
According to Ofcom's latest annual report on BT Openreach, the split-off bit of the former incumbent is running according to plan. So well done.
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