Fewer than half of customers calling BT and TalkTalk are given accurate broadband download speed information before the point of purchase, according to telecoms watchdog Ofcom.Ofcom said on Tuesday that the overall number of people being told about the download speeds of broadband packages had improved but that there were still companies, such as BT and TalkTalk, whose customer service staff failed to provide download speed information without being prompted in more than half of all calls.
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The Advertising Standards Authority has upheld four complaints against the advertising of BT's super-fast Infinity broadband service on the grounds that they could be misleading.The ASA said on Wednesday that it had investigated four complaints about BT's advertising of its Infinity broadband packages — which appeared in print, online and on television — put forward by rival broadband provider Virgin Media.
The privacy watchdog has received more than 600 reports of data breaches since it gained the power to fine companies up to £500,000, but it has levied only four fines
The telco will allow unlimited use on four of its broadband packages, which it has been describing as 'unlimited' even though they carried a 300GB 'fair use' cap
The privacy watchdog will take no action against BT, which saw unencrypted customer details posted online, saying the company should not be held responsible for the actions of employees
The telecoms watchdog has lifted one of its last restrictions on BT, saying the landline market is healthy enough to allow rivals to compete
As BT gets a tongue lashing from watchdog
The Advertising Standards Authority has criticised BT's offer of a free flight for every new broadband customer, which sparked a litany of complaints in our TalkBack forums
BT and Oftel come in for a roasting from government
The seemingly never-ending battle over Freeserve's claim that BT's broadband has been anti-competitively priced isn't quite over, despite Oftel twice rejecting the charge
The new super-regulator has missed an opportunity to bring real competition to Britain's high-speed Internet market, say some telcos
True competition in the high-speed Internet market does not exist because of BT's growing dominance, according to Ofcom and Oftel
Oftel has hailed its success in creating a competitive broadband marketplace in the UK, despite BT's continued dominance of the wholesale ADSL market
The long-running UK telecoms battle may finally be drawing to an end, after Oftel once again rejected Freeserve's 'spurious' claims against BT
Some customer service bright spots but unanswered complaints a no-no
There are now almost three million broadband connections in the country, and over half of those are on ADSL, which only 18 months ago was in 'nowhere land'
Britain's dominant telco is contemplating building a '21st century network' - but wants regulations loosened first
BT thinks it is being unfairly treated by regulators, and wants cable companies to face more restrictions
Oftel has calculated that one in five homes with Internet access are using broadband, as Britain's love of high-speed surfing grows
"Very," say newbies... "Not very," says BT