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May 15, 2012 by

BT and TalkTalk rapped over broadband sales info

Fewer than half of customers calling BT and TalkTalk are given accurate broadband download speed information before the point of purchase, according to telecoms watchdog Ofcom.Ofcom said on Tuesday that the overall number of people being told about the download speeds of broadband packages had improved but that there were still companies, such as BT and TalkTalk, whose customer service staff failed to provide download speed information without being prompted in more than half of all calls.

April 18, 2012 by

Watchdog puts brakes on BT Infinity ads

The Advertising Standards Authority has upheld four complaints against the advertising of BT's super-fast Infinity broadband service on the grounds that they could be misleading.The ASA said on Wednesday that it had investigated four complaints about BT's advertising of its Infinity broadband packages — which appeared in print, online and on television — put forward by rival broadband provider Virgin Media.

April 21, 2011 by

ICO criticised over fining policy

The privacy watchdog has received more than 600 reports of data breaches since it gained the power to fine companies up to £500,000, but it has levied only four fines

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