Fewer than half of customers calling BT and TalkTalk are given accurate broadband download speed information before the point of purchase, according to telecoms watchdog Ofcom.Ofcom said on Tuesday that the overall number of people being told about the download speeds of broadband packages had improved but that there were still companies, such as BT and TalkTalk, whose customer service staff failed to provide download speed information without being prompted in more than half of all calls.
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The Advertising Standards Authority has upheld four complaints against the advertising of BT's super-fast Infinity broadband service on the grounds that they could be misleading.The ASA said on Wednesday that it had investigated four complaints about BT's advertising of its Infinity broadband packages — which appeared in print, online and on television — put forward by rival broadband provider Virgin Media.
The privacy watchdog will take no action against BT, which saw unencrypted customer details posted online, saying the company should not be held responsible for the actions of employees
The telecoms watchdog has lifted one of its last restrictions on BT, saying the landline market is healthy enough to allow rivals to compete
As BT gets a tongue lashing from watchdog
The Advertising Standards Authority has criticised BT's offer of a free flight for every new broadband customer, which sparked a litany of complaints in our TalkBack forums
BT and Oftel come in for a roasting from government
The long-running UK telecoms battle may finally be drawing to an end, after Oftel once again rejected Freeserve's 'spurious' claims against BT
Some customer service bright spots but unanswered complaints a no-no
Oftel has ruled that BT has been overcharging for its wholesale unmetered Internet-access product, but ISPs may find better things to do with their savings than passing them on to customers
Oftel ruling clears BT but appeal by rival could be on the cards…
BT maintains an iron grip on the wholesale ADSL market as most of its rivals show little inclination to take advantage of local-loop unbundling, according to Oftel - which says it is happy with the situation
BT cuts the cost of its Datastream range, and lower business broadband prices could follow. But an Oftel investigation will continue
Despite an Oftel investigation looming large over the horizon, BT isn't backing down over its plans to reduce the cost of its wholesale ADSL products
The Competition Appeals Tribunal has granted Freeserve's appeal against an earlier Oftel decision, meaning a new inquiry into BT's alleged 'predatory pricing' of ADSL products
The trial - which allows faster upload speeds over broadband connections - follows a recent Oftel ruling on the issue, but BT insists the two are not connected
Boiling them in oil will be sufficient...
10-day deadline imposed for a fairer deal...
Freeserve's litany of complaints against BT has been dismissed by Oftel, which ruled that the telco has not been acting in an anti-competitive manner
Regulatory action may be taken against British Telecommunications in an attempt to increase competition in the United Kingdom's broadband market, according to an influential group of lawmakers. The select committee has urged the Office of Telecommunications--the U.K. telecom regulator known as Oftel--and its forthcoming replacement, the Office of Communications (OFCOM), to consider separating BT's network business from the rest of the company. The network is BT's physical infrastructure--including local exchanges and cables--as opposed to its service-based operations, such as BTopenworld. One of the benefits of this separation, the committee believes, is that it might bring down broadband prices. The committee's advice was delivered in a report published Wednesday; it echoes a widespread belief among BT's competitors, which say broadband prices would likely fall if a third party owned BT's fixed-line network. BT isn't permitted to sell any products at a loss--an attempt to prevent the company undercutting rivals to boost market share. ZDNet U.K.'s Graeme Wearden reported from London. To read the full story visit ZDNet U.K.
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