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BT and TalkTalk rapped over broadband sales info

Fewer than half of customers calling BT and TalkTalk are given accurate broadband download speed information before the point of purchase, according to telecoms watchdog Ofcom.Ofcom said on Tuesday that the overall number of people being told about the download speeds of broadband packages had improved but that there were still companies, such as BT and TalkTalk, whose customer service staff failed to provide download speed information without being prompted in more than half of all calls.

May 15, 2012 by

Watchdog puts brakes on BT Infinity ads

The Advertising Standards Authority has upheld four complaints against the advertising of BT's super-fast Infinity broadband service on the grounds that they could be misleading.The ASA said on Wednesday that it had investigated four complaints about BT's advertising of its Infinity broadband packages — which appeared in print, online and on television — put forward by rival broadband provider Virgin Media.

April 18, 2012 by

BT launches SDSL trial

The trial - which allows faster upload speeds over broadband connections - follows a recent Oftel ruling on the issue, but BT insists the two are not connected

September 11, 2002 by

U.K. lawmakers push to split BT

Regulatory action may be taken against British Telecommunications in an attempt to increase competition in the United Kingdom's broadband market, according to an influential group of lawmakers. The select committee has urged the Office of Telecommunications--the U.K. telecom regulator known as Oftel--and its forthcoming replacement, the Office of Communications (OFCOM), to consider separating BT's network business from the rest of the company. The network is BT's physical infrastructure--including local exchanges and cables--as opposed to its service-based operations, such as BTopenworld. One of the benefits of this separation, the committee believes, is that it might bring down broadband prices. The committee's advice was delivered in a report published Wednesday; it echoes a widespread belief among BT's competitors, which say broadband prices would likely fall if a third party owned BT's fixed-line network. BT isn't permitted to sell any products at a loss--an attempt to prevent the company undercutting rivals to boost market share. ZDNet U.K.'s Graeme Wearden reported from London. To read the full story visit ZDNet U.K.

May 1, 2002 by

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