Oftel has ruled that BT has been overcharging for its wholesale unmetered Internet-access product, but ISPs may find better things to do with their savings than passing them on to customers
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Oftel's decision to force BT to cut its wholesale Internet prices may only benefit other telcos, not customers or ISPs
In an effort to boost take-up of its cable broadband service Telewest is sweetening its sign-up offer, but there are limits to the sub-£15 a month trial
Both BTopenworld and AOL have announced increases in the cost of their unmetered Internet access products, and could push more consumers toward broadband
A proposed 7 percent cut in the price of a crucial BT product will be fought by the telco, which believes that Oftel is behind the times
Britain is one of the cheapest places for people to access the Internet, an Oftel report concludes, despite BT's practice of 'stifling' competition
Watchdog wants ISPs to be able to buy unmetered Internet capacity on credit - but this may not be enough to stop price rises for Web access
BT stands accused of providing ISPs with an unacceptable service that has made them unable to cater for users of unmetered Internet packages
Two out of five UK households are now connected to the Internet - but the sharp rises of recent years have disappeared, according to new research
'BT Sometimes' hasn't got the same appeal, but the telco reckons that its unmetered narrowband service can't accomodate customers who use it too much, or at the wrong time
BT is to offer heavy users of its narrowband unmetered access service a month's subscription if they decide to leave. It is also to take action against service 'abusers'
Staff on the BTopenworld helplines are misinformed and unhelpful, according to dissatisfied BT customers BTopenworld is in the dock again for using underpaid and inadequately-trained staff to manage its customer service helplines. Disgruntled BTopenworld Anytime customers who were kicked off the unmetered narrowband package a couple of weeks ago onto a significantly less reliable service, say they have been unable to get competent advice on how to resolve their connection problems.
BT cuts off customers who it has accused of leaving their connections "unattended" for long periods of time
BT stands accused of shunting 34,000 heavy users of its unmetered package onto an unreliable alternative service
There are squash balls that go to the wall less frequently than UK ISPs...
CUT says that it has achieved its goal of bringing unmetered access to the United Kingdom
The ISP is keen to maintain its role as consumer champion and offers refund to those who have complained
It is nonsense that one of its directors is about to walk, says Freeserve
One of the UK's largest ISPs heads into a market that has claimed several victims in the past year
BT agrees to face the music as rivals meet to settle differences - down the pub