Oftel has ruled that BT has been overcharging for its wholesale unmetered Internet-access product, but ISPs may find better things to do with their savings than passing them on to customers
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BT stands accused of providing ISPs with an unacceptable service that has made them unable to cater for users of unmetered Internet packages
'BT Sometimes' hasn't got the same appeal, but the telco reckons that its unmetered narrowband service can't accomodate customers who use it too much, or at the wrong time
BT is to offer heavy users of its narrowband unmetered access service a month's subscription if they decide to leave. It is also to take action against service 'abusers'
Staff on the BTopenworld helplines are misinformed and unhelpful, according to dissatisfied BT customers BTopenworld is in the dock again for using underpaid and inadequately-trained staff to manage its customer service helplines. Disgruntled BTopenworld Anytime customers who were kicked off the unmetered narrowband package a couple of weeks ago onto a significantly less reliable service, say they have been unable to get competent advice on how to resolve their connection problems.
BT stands accused of shunting 34,000 heavy users of its unmetered package onto an unreliable alternative service
There are squash balls that go to the wall less frequently than UK ISPs...
BT's offering Friaco is seen by detractors as hugely ironic
BT chief executive, Sir Peter Bonfield, was named the Internet Villain at the annual Internet Service Provider Awards held last night in London. He was blamed for holding back unmetered and broadband internet access. UUNet scooped the award for best business ISP.
ISP claims that it was promised an unmetered line. "No contract exists", says BT
First published: Tue, 07 Dec 1999 12:42:50 GMT
The prospect of widely available unmetered net access came one step closer today after Oftel intervened in an ongoing argument between BT and its rival ISPs.
First published: Wed, 27 Oct 1999 16:40:02 GMT
BT is set to offer unmetered local telephone packages for UK consumers as part of a radical overhaul of its pricing strategy.
BT likes unmetered so much its bringing it to voice
BT is expected to announce an unmetered local telephone package for consumers later today, which is likely to be launched on 1 December.
Despite the rows over unmetered, ADSL and BT, Oftel provides encouraging figures for Internet growth in the UK
BT is to blame for holding back unmetered internet access in the UK according to the industry experts surveyed for this week's Big Question programme.
AltaVista and BT spat over responsibility just the latest episode in the long UK unmetered fiasco
Unmetered scheme has cost BT £100 per customer. Is SurfTime a total disaster?