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November 12, 2001 by

ISPs clash in Friaco row

BT stands accused of providing ISPs with an unacceptable service that has made them unable to cater for users of unmetered Internet packages

October 4, 2001 by

BTopenworld accused of call center incompetence

Staff on the BTopenworld helplines are misinformed and unhelpful, according to dissatisfied BT customers BTopenworld is in the dock again for using underpaid and inadequately-trained staff to manage its customer service helplines. Disgruntled BTopenworld Anytime customers who were kicked off the unmetered narrowband package a couple of weeks ago onto a significantly less reliable service, say they have been unable to get competent advice on how to resolve their connection problems.


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