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The author of "IT doesn't matter" told a London crowd that smaller companies which use less technology are more productive than bigger ones with bigger budgets.
The IT industry in India is poised to expand massively by taking over major parts of the infrastructure of global companies, according to speakers at a London conference on Tuesday. In the past, Indian companies have become well known for handling software development work, but now they will step up to so-called "business process outsourcing" (BPO) and call centres, allowing global companies to cut their IT budgets by 50 percent, the FT Outsourcing to India conference was told.