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Inside Telstra's digital contact centre

Deep inside Telstra's Adelaide office, a team of 30 has been recruited to answer between 1,000 and 1,500 tweets, Facebook comments, and Crowdsupport posts as the company looks to become truly digital.

1 day ago by

Uber on thin ice in India after driver rape accusations

Just as Uber thought it had solved one thorny problem in India vis a vis a solution to a payments conundrum, another much graver one now confronts the company. And this time, it has invoked the wrath of a force much greater than India's Reserve Bank: Indian consumers.

December 9, 2014 by

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