Yesterday US Airways inadvertently responded to a customer service tweet with a very inappropriate and NSFW image. Other businesses can learn from this to avoid potential irreparable damage to their brand
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Southwest Airlines probably wishes it had not run its promotion to celebrate getting 3 million Facebook likes. But it has proved itself to be expert at managing the social media crisis that escalated after an ‘error in the system’ caused customers to be charged multiple times for flights.
About 54 percent of youths aged 8 to 17 concerned about online bullying, but few parents and schools taking steps to help them protect themselves online, global survey finds.
Country issues call for collaboration worth S$21 million (US$16.5 million) to develop "high-impact, sector-specific" software-as-a-service products to help smaller companies lower costs.
Both countries to sign agreement to boost commercial ties in energy efficiency, environmental protection and sustainable urban development, report says.
CEO admits it was too hasty and unfocused in launching products previously, and plans to simplify product lines down to audio and tablet products to nurse ailing company back to health.
Long-term planning to align IT investments with business needs, ensuring scalability, and having good vendor relationships for support will help small and midsize businesses prevent unneeded spend.
Mike Lynch's departure comes less than a year after selling Autonomy to Hewlett-Packard, but his talent should have been better utilized to enhance vendor's software business, analyst says.
Back in school, I loved numbers and would score distinctions in most of my Math papers. I would, just for fun, mentally add up the groceries in my mum's shopping basket and watch with pride when the number I totaled up in my head matched the one illuminating in the cash register.
Japanese manufacturers need to tailor business models according to targeted markets, and have robust app ecosystems to succeed overseas as they move away from increasingly competitive domestic market, observers say.
Mobile Device Management needs to be in the hands of the people supporting the end user not in the tight fists of ivory tower dwellers.
Entrepreneurs pitching for investments should work on key areas such as showcasing quality of team, having clear exit plan for investors, and be open to suggestions and adapting business plans, industry players say.
There are now increasingly new opportunities to leverage technology to bridge digital divide and help the underprivileged, observers note.
Investor education, tax policy reforms and crowd funding needed to improve startup ecosystem, or country risks brain drain--as foreign startups flock elsewhere like Singapore--and wider economy will be left behind, warns local startup agency.
Country sees traction in companies adopting common mobile services "enablers" co-developed as part of government-led IT roadmap, Intelligent Nation 2015, and plans for further rollouts, says ICT regulator.
Proposed reforms to open country to foreign firms, particularly in telecoms space, promises much but lack of clarity in regulations and red tape key hurdles for investments, observers note.
HP announces first servers in the Gen8 family for improving management, ROI, and energy conservation in the data center
HP's new generation of servers, part of a two-year, $300-million effort, benefit from ProActive Insight archtecture, including lifecycle automation, dynamic workload acceleration, automated energy optimization, and proactive service and support.
Singapore Computer Society confers awards to two executives for spurring social media growth, and acknowledges Neptune Orient Lines CIO Wu Choy Peng for transforming company's IT culture and processes.
Startup competition already intense in Chinese market so interested foreign entrepreneurs need right partners, connections, and also strong ground knowledge, to ensure survival, says Tudou co-founder Marc van der Chijs.
When news broke that a female IT executive in Singapore had possibly coerced--via, erm, extremely friendly tactics--two high-ranking government officials into awarding her company lucrative contracts, it triggered discussions about whether this industry was indeed prone to fraud.The indiscretion of the heads of Singapore Civil Defence Force and Central Narcotics Bureau resulted in an investigation that involved the supply of IT products and services to the government bodies.
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