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MPS Sales Workshop and Service Management University

Doc loves any excuse to go back to school, but there hasn't been a lot of training out there for Managed Print Services. Now Strategy Development, a leading management consulting and advanced sales training firm, along with BTA, is conducting their BTA MPS Sales Workshop on July 14-15, 2011 in Irvine, CA.

July 8, 2011

Reductive to service Puppet open source configman tools

Key founders of Puppet have incorporated and received $2 million in venture capital funding to advance the open source configuration management software project.Reductive Labs,  which has evolved from the same named consulting firm founded in 2003, will provide training, service and support for Puppet, the next generation open source infrastructure automation framework which is reportedly gaining strength and numbers of users.

June 24, 2009 by

5 ways to fail at IT training

Lousy training, change management, and documentation are among the top failure-inducing mistakes that IT implementation teams perpetrate against their projects. As I've said in the past:To be successful, users must understand the project’s goals, status, and impact on their jobs. Many projects pay too little attention to training and documentation, especially when the project starts to run over-budget. This oversight makes reduces productivity and can negatively impact the project ROI. In extreme cases, users simply don’t use the new software, bringing the effective ROI to zero.Here's a list of five IT training failures guaranteed to damage any otherwise-healthy project.

March 13, 2008 by

Virtual labs and education

Yesterday, I asked for people to share their thoughts via a guest blog on virtualization in Ed Tech.   Guest blogger Erik Josowitz provided us with the following (thanks, Erik).  Feel free to talk back or submit your own guest blog with some specific experiences or implementation details. Virtualization is great tool but, like any Swiss-Army knife, success with it depends on the task at hand. One of the places that people get into trouble with virtualization is when they try to use out-of-the-box virtual infrastructure with non-technical audiences. Virtualization is a great solution but often is not a complete solution.In education we've frequently seen challenges that look like appropriate places to implement a virtualization solution, only to find that the end-result is not fully usable by the intended audience. One example is providing hands-on lab environments to support application training. Success in the workforce today depends on high-level application skills and there is no better way for students to attain those skills than through hands-on use of the software applications. Many educational institutions provide computer lab environments to help support their student population and provide access to necessary software applications. Many of these lab environments have become the source of IT management problems as they become virus-ridden, get subverted as distribution sites for pirated software or music, or just plain have the normal IT management issues associated with a shared resource in a public environment. For many institutions their student population brings with them their own PCs which solves one problem but creates another. The lab issues diminish but the problems of providing secure access to software (and software licenses) often takes its place.The answer, we've found, is virtual lab management - using virtualization to deliver secure computing environments as a shared resource. Virtual labs allow administrators to serve up a clean and unchangeable environment for each student - in the lab or on their own PC - on-demand. This makes it easy to provide access to applications that students either can't afford individually or that their home PCs cannot support. It makes it simple to track and monitor lab usage and to control the use of resources so that systems are not subverted into file servers. Virtual lab management sits on top of virtualization (from Microsoft or VMware) and tells it what to deliver and to who. It makes it easy for non-technical users to select the types of applications they need from a menu and to gain access to those environments without needing to understand virtualization, networking, hosts systems or anything about how it gets delivered. Best of all, virtual labs make it easy to manage capacity. By scheduling time in the lab environment the shared resource is managed for maximum utilization. If more capacity is needed it is simple to add additional resources to the system. The end-users simply see an increase in availability.Virtualization may not be a panacea for educational institutions, but for a subset of problems, a centralized virtual lab may enable technology administrators to focus their time and attention on enabling learning rather than administering systems.

December 19, 2007 by

Red Hat, GroundWork Expand Alliance

As open source management software makes gains, ISV GroundWork Open Source is getting more attention from Red Hat.On Tuesday, the two partners will announce an expanded partnership in which leading Linux vendor Red Hat will now provide 24x7 telephone premium support of GroundWork products and will offer either onsite or online training classes through GroundWork University.

October 29, 2007 by

A matter of degree

If you have any doubts that some folks are rushing to get in position to get rich off climate change and high energy prices, I gotta bridge I'll sell ya.Perhaps no finer proof of the gold rush around energy: a new university training program in "carbon management.

July 31, 2007 by

Logical spreadsheets

Spreadsheets have become essential tools in the last 20 years. Still, they have some limitations. In particular, if they handle mathematical computations, they're not designed to deal with logical formulas. Now, computer scientists at Stanford University have developed a prototype of a logical spreadsheet using logic instead of math to help us with data management in an innovative way. The U.S. Army would like to use the technology to organize troop deployment and training. And Stanford is already using it to schedule classes, events and rooms. The next step will be to integrate this technology on the Web to replace the forms that we routinely fill by "websheets."

April 26, 2007 by

Who's the boss in BCP?

updated 2 May 2007A colleague asked me about the structure of responsibility for business continuity management at multinational banks in Asia. I suppose he's trying to compare his bank's structure--and how much money his department deserves--with his bank's peers in Asia.

March 31, 2007 by

Corporate ID management splintered: Westpac

The management of corporate identity frameworks is being spread across too many teams of employees in a lot of large organisations, according to Westpac Bank's security boss.As Westpac's head of strategy and governance, information security, Theo Nassiokas has overall responsibility for the bank's enterprise information security strategy.

November 30, 2006 by

Aussie War Memorial faces digital content growth

The Australian War Memorial's (AWM) need to manage and provide access to increasing amounts of digital content has led to a project to implement a new enterprise content management (ECM) system.The AWM is a government authority with around 270 permanent staff and responsibility for assisting Australians to commemorate the sacrifice of citizens who have died in war.

September 5, 2006 by

Austar promotes tech managers

PayTV and Internet specialist Austar has revamped its technology management structure, with incumbent chief information officer Dean Walters fielding a promotion. The move, which comes as part of a wider management restructure, will see Walters add director of operations responsibility to his current role, an Austar spokesperson told ZDNet Australia this afternoon.

August 24, 2006 by

RailCorp outsources ICT to Fujitsu

RailCorp NSW has decided to outsource components of its information and communications technology operations to vendor Fujitsu, officials said late this afternoon.In a statement issued to ZDNet Australia, RailCorp said Fujitsu will assume responsibility for desktop support, service desk, server management and data centre operations from January 2007.

August 22, 2006 by

CIO of the Year

Making sure that IT delivers is not easy, especially when it is a massive public transportation network that caters to more than two million users daily.Daniel Lai, who has been MTR's head of IT for the past seven years, takes this responsibility within his stride. He has a good track record of handling some of the toughest IT challenges; most recently being the Engineering Works and Traffic Information Management System (ETMS) project which clinched the Project of the Year award in the open industry category.

July 5, 2006 by

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