John Halamka is one of the top CIOs in the world. His approach to crisis management offers lessons for every IT and business leader.
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Yesterday US Airways inadvertently responded to a customer service tweet with a very inappropriate and NSFW image. Other businesses can learn from this to avoid potential irreparable damage to their brand
Rajul Garg and Dinesh Singh have devised a cost-effective solution for the beleaguered Indian techie.
A recent skills and jobs survey is a harbinger to a nightmarish future that awaits the average Indian engineer.
Learn about dark meat turkey, Jedi family management skills, and a little tech. Plus some tips about how to have and enjoy a non-traditional holiday and giving Mom a break.
Enterprises have to decide whether to look at hiring new talent for big data or infusing existing data management talent with new skills.
Preparing for the NBN is far and away the last priority for Australian IT managers, according to survey findings that suggest they're more concerned about finding the skills to support BYOD, mobility and cloud rollouts.
New research highlights the importance of communication in driving project success. Many executives are misguided on this topic.
The 50 participants in ZDNet’s NextGen CIO initiative can expect a crash course in the skills and art of business leadership, delivered by Charles Sturt University’s School of Management and Marketing.
Only 17 percent of CIOs are considered part of top-level management, with many other executives perceiving them as lacking in business skills or experience, according to Ernst & Young.
In today's datacentre, the watchword is convergence. But convergence in all its guises has the potential to cause tension and the deskilling of staff.
IT service management -- rebranded as 'service management and automation' -- requires skills including architecture, design, finances and, of course... service.
Small and midsize businesses should clearly state responsibilities of its appointed systems integrator and closely monitor the implementation to ensure a successful IT deployment.
Southwest Airlines probably wishes it had not run its promotion to celebrate getting 3 million Facebook likes. But it has proved itself to be expert at managing the social media crisis that escalated after an ‘error in the system’ caused customers to be charged multiple times for flights.
About 54 percent of youths aged 8 to 17 concerned about online bullying, but few parents and schools taking steps to help them protect themselves online, global survey finds.
More companies expected to monitor employees' behavior in and out of work, but clearly defined policies and parameters need to be established to prevent privacy intrusions, urge watchers.
Both countries to sign agreement to boost commercial ties in energy efficiency, environmental protection and sustainable urban development, report says.
Software used internally should still be protected even if there's less risk, and companies should know limitations of copyright law and create holistic regime to safeguard intellectual property, say observers.
Mike Lynch's departure comes less than a year after selling Autonomy to Hewlett-Packard, but his talent should have been better utilized to enhance vendor's software business, analyst says.
Back in school, I loved numbers and would score distinctions in most of my Math papers. I would, just for fun, mentally add up the groceries in my mum's shopping basket and watch with pride when the number I totaled up in my head matched the one illuminating in the cash register.
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