Careers+email+experience

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Contact centers: Why do we hate them so?

A good contact center experience -- from calls to email support, and even live chat -- is crucial to a company's reputation, but also brand loyalty and future sales.

March 28, 2012

Samsung Omnia W GT-i8350

The Omnia W is attractively priced, and the screen is large enough to deliver a reasonable web browsing (if you can live without Flash) and mobile email experience. Build quality is solid, but the design is unremarkable.

January 26, 2012 by

Google's Social Network++

Google's pivot from search to social technologies occurred last week and my early impressions of their new service Google+ are very positive, particularly around their efforts on allowing you to group your contacts. The giant global advertising company have many years experience analyzing your search and email history, and often display eerily accurate recommendations contextually based on your past online activities and threads.

July 3, 2011

A Crisis in Graphic Arts Staffing

Everyone knows that the printing industry is changing and evolving from an industry that was dominated by traditional printed products to more print related services and digital technologies. Well not everyone knows this, because if young people were aware of the evolving importance of digital technology then maybe they would be more interested in pursuing careers in the graphic arts. But they are not and we are about to experience a crisis in staffing. The question is why and what can we do about it?

March 8, 2011

TechLines 7: paper love supporting email?

The use of email is deeply connected with paper rituals that humans have clung to despite the digital age making them redundant, according to Intel director, Interaction and Experience Research, Genevieve Bell.

September 9, 2010 by

HTC DROID Incredible; Exchange integration, keyboard, Skype, more

I want to respond to as many questions as possible so this extensive image gallery shows you the Exchange email experience, Calendar, Contacts, document viewer, soft input keyboard, NFL Mobile, and Skype Mobile. I also wrote a few more details about these aspects of the DROID Incredible in the next three pages.

April 21, 2010 by

WA Central Tafe picks Live@edu

Central TAFE in Western Australia has decided to go with Microsoft's free hosted email system Live@edu for its 15,000 students and its experience with the email will determine whether other Western Australian TAFEs will also decide to go with the system.

June 22, 2009 by

TouchDown Exchange Android app updated to version 3.0

I've written about TouchDown for Google Android in the past and it is one of the best priced apps I have purchased for my T-Mobile G1. I actually popped my SIM card in my G1 yesterday morning and discovered there was an upgrade to TouchDown that brought it up to version 3.x. I then received an email from the company with all the details surrounding this latest upgrade. As I mentioned before in my TouchDown articles, the NitroDesk Inc. people have been regularly updating the application to make the Exchange experience better and better for Google Android devices.

April 23, 2009 by

Wanted: Your best/worst customer services stories

I get a lot of email from readers of this blog (and yes, I do read all of it, even if I never manage to get around to replying) and sometimes I get in a cracking question that's idea for a group discussion. Here's one from Lynne:In your experience which tech company offers the best and/or worst customer service experience?

April 15, 2009

MWC 09: HTC announces Touch Diamond2 and Touch Pro2

The HTC Touch Diamond and HTC Touch Pro were very popular devices in 2008 and to continue with these lines, HTC announced the Touch Diamond2 and Touch Pro2 at Mobile World Congress. These two Windows Mobile 6.1 Professional devices come with more HTC customization that improves the Windows Mobile experience. HTC has added functionality that allows all voice, text, and email communications from a specific contact to be sorted and viewed at the touch of a finger. The information is available inside the contact card and during a call. The specifications of the HTC Touch Diamond2 and HTC Touch Pro2 are both improved over their first generation models, particularly in regards to screen resolution.

February 15, 2009 by

An OQO with OLED and Intel processor could be revealed at CES

One mobile device I never owned, but almost pulled the trigger on a couple of times, was the OQO. However, it is way out of my price range, starts at $1,299 and accessories are expensive too, and I could never justify the price. The nicest high-end model is a whopping US$2,999 too. Rob Bushway mentioned that the Digital Experience vendor email list revealed that an updated OQO will be revealed at CES next week.

December 30, 2009 by

Forrester fuels the SAP maintenance price hike debate

The last few days I've been exchanging email with R 'Ray' Wang, VP and principal analyst at Forrester about the kerfuffle over SAP's unilateral decision to apply a price hike to its maintenance and support fees. Ray specializes in the enterprise market and has special experience of SAP going back many years.

October 7, 2008 by

Nokia Email service drastically improves the email experience on S60 devices

The Nokia S60 Nseries and Eseries devices are incredible mobile devices, but the email client is very basic and has a rather plain look and feel to it (aka BlackBerry look). The default Messaging client does a poor job with hyperlinks, doesn't display my messages forwarded from other services, and IMHO is just barely acceptable for usage. Nokia has been beta testing a new service, Nokia Email, and I have had the opportunity to check it out on the N95 and E71 for a few weeks. It was in a limited beta before, but starting tomorrow anyone who wants to try it will be able download the client from the Nokia Beta Labs site and signup for the service at the Nokia Email service site. During this beta period, the service is free so give it a try and provide feedback to make it better.

August 7, 2008 by

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