Datacom has secured a four-year control with IP Australia to digitise and migration its services online to create an integrated customer experience solution for the government agency.
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AT&T also added 64,000 business U-verse high speed broadband subscribers during the first quarter.
The Korean electronics giant said the new research and development labs will focus on advanced software, content and services and user experience for consumer products.
One quarter of APAC businesses have invested in big data, according to a research report just released by Gartner. Customer experience use cases are top priority, especially in financial services and retail — a trend that's reflected in Australia.
Shift to naked broadband, IP services and aggressive price competition continue to take their toll.
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We can purchase goods and services in more ways than ever before, but rather than focus on that fractured multiplicity, smart companies will provide a singular, consistent customer experience across all channels.
Overnight Australia's second-largest telecommunications provider suffered a major DNS outage affecting its website, corporate VPN, and IP services.
Younger smartphone users prioritse data over voice because they're moving to IP-based messaging services such as WhatsApp, Facebook Messenger and Skype, according to a multi-country survey by Analysys Mason
Servers are big boxes of stuff just waiting to break. Over the weekend I got to play network administrator, and the experience has convinced me it's time to get rid of my dedicated server and move everything to hosted services.
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Mobile industry leaders say the main reasons operators are launching LTE are improved data speeds for customers and new IP-based services (which will drive new revenue for operators).
Web users in Asia can experience Google's services at an estimated 30 percent faster speeds once new data centers in Singapore, Taiwan and Hong Kong, come online this year.
E2 evolves to focus on mobile, data, analytics, cloud services and user experience and design
BT launches a Global IP Exchange hub in Singapore, a platform which it says will allow telcos to interconnect traditional voice calls and voice-over-IP, and offer new services such as HD voice and video calls.
Mobile phone vendors selling Android smartphones in China replace restricted Google services with local apps and content, to make sure user experience is not compromised.
Nokia Music is one of the unique services Nokia brings to Windows Phone and we now get to experience it in the USA.
Consumer hardware increasingly a differentiator for software companies, but crux is ultimately a value-added ecosystem of content and services which hardware helps to maximize experience.
Government telecom official says country will not be able to experience 4G services before 2014, because ecosystem not ready, according to reports.
Saturation of fixed-line broadband market prompts operators to turn to value-added services for revenue growth, but market watchers note they also need to understand their network usage to provide better user experience.
SingTel's move to cut data cap and increase SMS quota for users "smart and strategic", say analysts, but add operators will eventually need to offer long-term compelling alternatives to IP-based messaging services.
Successful technology businesses must solve consumer frustrations while still delivering an integrated customer experience across multiple services and sales channels.
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