Fluctuating seasonal contact centre volume demand has been softened for Woolworths’ Liquor Multi Option Retail division after taking on Interactive Intelligence’s communications software.
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HP embeds support for the OpenFlow communications protocol into a wider range of network infrastructure and releases applications for its software-defined networking controller.
A study by the Australian Communications and Media Authority (ACMA) showed there is a growing popularity among SMEs to use the cloud for emails, sharing files online, and accessing online software.
Consumers want video communications that are as easy to use as audio -- but without the hassle of downloading clunky client software. Blue Jeans Networks believes it has the solution.
On this week's Technolatte podcast, the Australian team looks at Ubisoft's privacy breach, Macquarie University's business analytics degree, and Deputy Prime Minister Anthony Albanese picking up the communications portfolio.
UPDATED: Despite a strong hold of the worldwide public sector market, the UK government doesn't believe the latest BlackBerry 10 software is safe enough for secure communications. For now, the only modern day smartphone capable of government use in the UK is the iPhone.
Mavenlink is teaming up with Microsoft to create software that links its cloud workflow and communications service with applications including Word, Excel or PowerPoint.
The software developer eventually plans to deliver all of its security, archiving, and communications applications via the cloud services model.
As communications giant Polycom moves towards becoming a software company, the California enterprise introduces its biggest release yet.
The open standard enabling real-time communications on Web browsers and ability to connect with other WebRTC-enabled mobile devices will remove interoperability issues and cut down software development efforts.
Short attention span of younger employees leads to high turnover rate, says software exec, who points to cloud-based platforms as way to engage these professionals and facilitate communications with their supervisors.
Software opens up more detailed communications about consumption between water utilities and residential water customers.
Former Microsoft Chief Software Architect Ray Ozzie is back with a stealth communications startup, Cocomo.
Software allows businesses to create team profiles that help make online chat more personal and extends communications options beyond chat to voice, video and email.
BT has begun supplying €120m worth of networked IT kit, software and services to the European Parliament under a five-year agreement, the company said on Tuesday.The deal, worth £100m at current exchange rates, involves two framework contracts that have seen BT Global Services take over the provision of IP telephony, unified communications, videoconferencing, telepresence, security and internet access services at the parliament's Brussels, Luxembourg and Strasbourg sites.
In 2011, myriad software glitches resulted in lost communications, lost revenues, lost privacy, and national security threats.
Tasmania's Department of Education has gone to market for antivirus software for its 40,000 desktop PCs and 1000 servers, specifying that solutions must be able to secure not only Microsoft Windows, but also Mac OS X and Linux, in a move that has once again raised the question of to what degree the alternative platforms require dedicated security software.
Nuance Communications launched a software development kit designed to bring speech and voice recognition to Apple iOS and Android apps.
Jetstar has been revealed as one of the first customers to deploy Microsoft's Lync unified communications suite — the software formerly known as Office Communications Server.
Documents have revealed that the software-based anti-bullying panic button launched by the Department of Broadband, Communications and the Digital Economy in June this year cost $136,000, not the $73,000 originally announced.
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