Fluctuating seasonal contact centre volume demand has been softened for Woolworths’ Liquor Multi Option Retail division after taking on Interactive Intelligence’s communications software.
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HP embeds support for the OpenFlow communications protocol into a wider range of network infrastructure and releases applications for its software-defined networking controller.
A study by the Australian Communications and Media Authority (ACMA) showed there is a growing popularity among SMEs to use the cloud for emails, sharing files online, and accessing online software.
Consumers want video communications that are as easy to use as audio -- but without the hassle of downloading clunky client software. Blue Jeans Networks believes it has the solution.
On this week's Technolatte podcast, the Australian team looks at Ubisoft's privacy breach, Macquarie University's business analytics degree, and Deputy Prime Minister Anthony Albanese picking up the communications portfolio.
UPDATED: Despite a strong hold of the worldwide public sector market, the UK government doesn't believe the latest BlackBerry 10 software is safe enough for secure communications. For now, the only modern day smartphone capable of government use in the UK is the iPhone.
Mavenlink is teaming up with Microsoft to create software that links its cloud workflow and communications service with applications including Word, Excel or PowerPoint.
The software developer eventually plans to deliver all of its security, archiving, and communications applications via the cloud services model.
As communications giant Polycom moves towards becoming a software company, the California enterprise introduces its biggest release yet.
The open standard enabling real-time communications on Web browsers and ability to connect with other WebRTC-enabled mobile devices will remove interoperability issues and cut down software development efforts.
Consumers can expect more TV content as operators likely to still bid for exclusive programs, but costs could be transferred to subscribers, industry watchers note.
U.S. game developer wants more engineers as it pushes mobile games and wins more smartphone users through partnership with China's Sina Weibo.
Payments based on near-field communications taking off in region due to high mobile adoption and market maturity, and companies should tap consumer behavior to tailor offerings, say industry players.
Phonemaker plans to reduce headcount to return Devices & Services arm into profitability, while investing in its Lumia smartphones and location-based services. It also sells Vertu to an European equity firm.
Complexity arises as merchants with little knowledge of security enter market and vendors not focus on safeguarding technology, thus making standards for mobile payments a necessity, PCI exec notes.
Proliferation of mobile devices and apps among consumers mean companies in region actively seeking mobile software engineers to help them meet this need, recruiters note.
Mobile operators launching standalone mobile messaging services will not win back market share from OTT service providers, and should instead work together to create new, interoperable messaging tool, research finds.
Investors may view consumer tech startups more favorably but enterprise-facing software developers have better long-term scalability and profitability prospects, observers note.
Research In Motion reportedly set to cut at least 2,000 jobs worldwide as part of major global restructuring; layoffs expected to begin day before RIM's second quarter ends.
Software used internally should still be protected even if there's less risk, and companies should know limitations of copyright law and create holistic regime to safeguard intellectual property, say observers.
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