Crm+london+experience+skills

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Why customer experience will remain a tough sell

Customer experience has to be more than just CRM with some social content awareness. But, beyond the functional shortcomings of these products, the real challenge may be in finding someone to buy the whole enchilada.

October 14, 2013

Now You’re All…Customer Experience, Huh? PROVE IT!

There are a lot of technology vendors claiming to be focused on customer experience where several months ago they were CRM or EFM or Customer Service or something else. Now they are either changed companies or just jumping on a trend bandwagon without substance. Sometimes they are denigrating what they proudly claimed to be a few months ago. Here's their chance to prove their claim.

November 1, 2012 by

Thoughts and Teases on Business, Customers and Heterogeneous Things

This is a teaser of posts to come on some of the work and thinking I'm doing on CRM related acquisitions, definitions of things like customer experience, CRM, customer engagement, big data and a few things that I think would be of interest for you. Consider this a series of excerpts from posts I haven't written yet.

July 19, 2012 by

Malaysia: IT Salary Benchmark 2010

IT professionals with application development skills and over 10 years of industry experience enjoyed average pay of 102,291 ringgit a year.

December 1, 2010

Gov't confusion over national 2Mbps commitment

Confusion has broken out within government circles over the 2Mbps universal broadband coverage that was called for by Stephen Carter's Digital Britain report.At a Parliament and Internet conference held in London on Thursday, the head of broadband policy for Lord Mandelson's Department for Business, Innovation and Skills (BIS) said the government had "never said there will be 2Mbps [provided to UK citizens] at any given time".

October 15, 2009 by

HTC announces the Hero with HTC Sense and Adobe Flash Player 10

HTC held a big event in London today to announce the new HTC Hero Google Android device running with their new HTC Sense user interface. The Hero is a sleek looking Google Android device that appears similar to the HTC Magic with a slimmer form factor that still incorporates that distinctive "chin". The HTC Sense UI integrates methods of communication to improve the end user experience and is a UI that will be incorporated across HTC devices in the future. HTC and Adobe also announced that Flash Player 10 will be integrated in the Hero.

June 23, 2009 by

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