Crm+london+experience+skills

Showing results 1 to 20 of 63

May 13, 2014 by

Random thoughts on CRM

Here are some thoughts on how I see the CRM market moving and various tech companies and projects that I think you'll find to your liking.

January 30, 2013 by

Customer Experience Challenge Met: Oracle

Oracle is the final company on the list, and they have responded as well. Do they meet the test? Well, they do have a portfolio of products that align with the claim, and that is something that no one else has been able to claim exactly. But I'd like to hear what you have to think about this one. David Vap, group VP for Oracle Applications responds.

December 5, 2012 by

The customer experience challenge met: Get Satisfaction

A month ago, I issued a challenge to companies that were claiming to be customer experience platforms and applications who had changed their messaging relatively abruptly. I gave them the opportunity to state their case. Get Satisfaction's Jeff Nolan is the first to rise to the challenge.

November 1, 2012 by

Now You’re All…Customer Experience, Huh? PROVE IT!

There are a lot of technology vendors claiming to be focused on customer experience where several months ago they were CRM or EFM or Customer Service or something else. Now they are either changed companies or just jumping on a trend bandwagon without substance. Sometimes they are denigrating what they proudly claimed to be a few months ago. Here's their chance to prove their claim.

July 19, 2012 by

Thoughts and Teases on Business, Customers and Heterogeneous Things

This is a teaser of posts to come on some of the work and thinking I'm doing on CRM related acquisitions, definitions of things like customer experience, CRM, customer engagement, big data and a few things that I think would be of interest for you. Consider this a series of excerpts from posts I haven't written yet.

December 1, 2010

Malaysia: IT Salary Benchmark 2010

IT professionals with application development skills and over 10 years of industry experience enjoyed average pay of 102,291 ringgit a year.

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