Here are some thoughts on how I see the CRM market moving and various tech companies and projects that I think you'll find to your liking.
Showing results 1 to 20 of 61
The market for CRM software continues power ahead thanks to a shift to software-as-a-service (SaaS) which now represents almost half of CRM revenue, say the analysts.
Disparate in what they do, they all involve technologies associated with engaging customers or at least understanding what they have to know so that they can engage customers.
Electricity and gas utility Contact Energy seeks a "consistent customer experience" from new CRM and billing system.
If your organization supports multiple instances of the CRM platform, it could be hurting the marketing and customer experience teams.
Customer experience has to be more than just CRM with some social content awareness. But, beyond the functional shortcomings of these products, the real challenge may be in finding someone to buy the whole enchilada.
Despite the conflicting opinions that businesses hiring for data scientist and big-data roles seem to harbour, they do agree on the importance of software development skills.
Job advertisements looking for candidates with a decade's worth of experience is leading to a skills crisis of our own making.
On episode 3 of CxO Talk, superstar analyst Paul Greenberg offers advice and insight on CRM, customer experience, and enterprise software vendors.
Oracle is the final company on the list, and they have responded as well. Do they meet the test? Well, they do have a portfolio of products that align with the claim, and that is something that no one else has been able to claim exactly. But I'd like to hear what you have to think about this one. David Vap, group VP for Oracle Applications responds.
A month ago, I issued a challenge to companies that were claiming to be customer experience platforms and applications who had changed their messaging relatively abruptly. I gave them the opportunity to state their case. Get Satisfaction's Jeff Nolan is the first to rise to the challenge.
There are a lot of technology vendors claiming to be focused on customer experience where several months ago they were CRM or EFM or Customer Service or something else. Now they are either changed companies or just jumping on a trend bandwagon without substance. Sometimes they are denigrating what they proudly claimed to be a few months ago. Here's their chance to prove their claim.
Only 17 percent of CIOs are considered part of top-level management, with many other executives perceiving them as lacking in business skills or experience, according to Ernst & Young.
'I thought soft skills meant it was a soft job... Good marketing is a product of the same inputs as good code; long hours, sweating the details, and the judicious application of experience doing it the right way.'
This is a teaser of posts to come on some of the work and thinking I'm doing on CRM related acquisitions, definitions of things like customer experience, CRM, customer engagement, big data and a few things that I think would be of interest for you. Consider this a series of excerpts from posts I haven't written yet.
Expertise to integrate cloud with existing IT systems and ability to manage vendor relations most lacking areas, say industry insiders, with one noting gap won't stay wide for long.
UK lacks seasoned cyber security staff to police the games, warns Eurim...
IT professionals with application development skills and over 10 years of industry experience enjoyed average pay of 102,291 ringgit a year.
The company has presented three handsets at the Nokia World event in London, promising to revolutionise user experience with new features and displays
The financial fall-out from the recession has caused downward pressure on IT wages in London firms, according to public sector body E-skills