Crm+server+experience

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Why customer experience will remain a tough sell

Customer experience has to be more than just CRM with some social content awareness. But, beyond the functional shortcomings of these products, the real challenge may be in finding someone to buy the whole enchilada.

October 14, 2013

SharePoint 2013 gets a 'consumer' makeover

Microsoft's document management/collaboration server has been revamped to deliver a more consumerised experience, complete with a 'modern' look and feel, cloud storage, social networking and an app development ecosystem.

January 28, 2013 by

Now You’re All…Customer Experience, Huh? PROVE IT!

There are a lot of technology vendors claiming to be focused on customer experience where several months ago they were CRM or EFM or Customer Service or something else. Now they are either changed companies or just jumping on a trend bandwagon without substance. Sometimes they are denigrating what they proudly claimed to be a few months ago. Here's their chance to prove their claim.

November 1, 2012 by

Thoughts and Teases on Business, Customers and Heterogeneous Things

This is a teaser of posts to come on some of the work and thinking I'm doing on CRM related acquisitions, definitions of things like customer experience, CRM, customer engagement, big data and a few things that I think would be of interest for you. Consider this a series of excerpts from posts I haven't written yet.

July 19, 2012 by

Microsoft rides enterprise to Q3 success

Microsoft delivered a strong fiscal third quarter as the software company's enterprise line-up — SQL Server, System Center and products like Lync and Dynamics CRM — carried the team.

April 19, 2012

Danger/Microsoft lose ALL Sidekick data, do not reset your device

Engadget tipped us off on the news that all Sidekick users may lose their data due to a failure of the server that backs up and syncs all the data. I started out my wireless data experience with the original T-Mobile Sidekick, but thankfully have moved on to using services that I back up both locally and in the cloud. According to the T-Mobile forums data services provided by Danger, a Microsoft subsidiary, were experiencing a major service disruption that has now results in a loss of contacts, calendar entries, to-do list, and photos that were backed up on the server. This is pretty bad news for Sidekick owners and maybe the remedy should be for T-Mobile to replace Sidekicks with Google Android devices and drop the Sidekick line for good, seeing as how they will soon most likely be phased out anyways with the ownership of Danger by Microsoft.

October 10, 2009 by

DataViz to announce Office for iPhone and Android, Exchange for Android at MWC

DataViz started talking about Office support for the iPhone last Fall and according to AppScout we should see the official announcement of Documents To Go for the iPhone at MWC in just over a week. In addition DataViz may be announcing Documents To Go for the Google Android platform as well as RoadSync for Android. I use their excellent RoadSync product to sync to my Exchange server on my Nokia E71 S60 device and it is killer. I have been testing and liking TouchDown on my G1, but with the vast experience of DataViz I am looking for an even better product in RoadSync.

February 6, 2009 by

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