Here are some thoughts on how I see the CRM market moving and various tech companies and projects that I think you'll find to your liking.
Showing results 1 to 20 of 66
The market for CRM software continues power ahead thanks to a shift to software-as-a-service (SaaS) which now represents almost half of CRM revenue, say the analysts.
Disparate in what they do, they all involve technologies associated with engaging customers or at least understanding what they have to know so that they can engage customers.
Electricity and gas utility Contact Energy seeks a "consistent customer experience" from new CRM and billing system.
If your organization supports multiple instances of the CRM platform, it could be hurting the marketing and customer experience teams.
Customer experience has to be more than just CRM with some social content awareness. But, beyond the functional shortcomings of these products, the real challenge may be in finding someone to buy the whole enchilada.
AMD wants to be more than just an alternative to Intel. It wants to lead ARM's gains in the data center as 2014 shapes up to be a pilot year for hyperscale servers.
Servers are big boxes of stuff just waiting to break. Over the weekend I got to play network administrator, and the experience has convinced me it's time to get rid of my dedicated server and move everything to hosted services.
The online retailing arm of Coles has dramatically improved the visibility of its operations with a growing roster of real-time dashboards that have given it unprecedented control over its server loads and customer experience.
On episode 3 of CxO Talk, superstar analyst Paul Greenberg offers advice and insight on CRM, customer experience, and enterprise software vendors.
Oracle is the final company on the list, and they have responded as well. Do they meet the test? Well, they do have a portfolio of products that align with the claim, and that is something that no one else has been able to claim exactly. But I'd like to hear what you have to think about this one. David Vap, group VP for Oracle Applications responds.
Microsoft's document management/collaboration server has been revamped to deliver a more consumerised experience, complete with a 'modern' look and feel, cloud storage, social networking and an app development ecosystem.
A month ago, I issued a challenge to companies that were claiming to be customer experience platforms and applications who had changed their messaging relatively abruptly. I gave them the opportunity to state their case. Get Satisfaction's Jeff Nolan is the first to rise to the challenge.
There are a lot of technology vendors claiming to be focused on customer experience where several months ago they were CRM or EFM or Customer Service or something else. Now they are either changed companies or just jumping on a trend bandwagon without substance. Sometimes they are denigrating what they proudly claimed to be a few months ago. Here's their chance to prove their claim.
Redmond has fundamentally redesigned Windows Server 2012 so customers can experience the benefits of "true virtualization" and better manage the influx of data, devices and apps in the corporate arena.
This is a teaser of posts to come on some of the work and thinking I'm doing on CRM related acquisitions, definitions of things like customer experience, CRM, customer engagement, big data and a few things that I think would be of interest for you. Consider this a series of excerpts from posts I haven't written yet.
Microsoft delivered a strong fiscal third quarter as the software company's enterprise line-up — SQL Server, System Center and products like Lync and Dynamics CRM — carried the team.
Enterprise software vendors taking slate user segment seriously but will need to repurpose apps to better support platform, and not simply clone desktop or browser experience, Gartner advises.
Open source advocates identify five common misconceptions and explain why these are untrue as technology and industry mature.
New study finds more applications considered mission critical to enterprises in the Asia-Pacific region; however, not many have altered their technology infrastructure accordingly.