The market for CRM software continues power ahead thanks to a shift to software-as-a-service (SaaS) which now represents almost half of CRM revenue, say the analysts.
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Electricity and gas utility Contact Energy seeks a "consistent customer experience" from new CRM and billing system.
If your organization supports multiple instances of the CRM platform, it could be hurting the marketing and customer experience teams.
Customer experience has to be more than just CRM with some social content awareness. But, beyond the functional shortcomings of these products, the real challenge may be in finding someone to buy the whole enchilada.
AMD wants to be more than just an alternative to Intel. It wants to lead ARM's gains in the data center as 2014 shapes up to be a pilot year for hyperscale servers.
Servers are big boxes of stuff just waiting to break. Over the weekend I got to play network administrator, and the experience has convinced me it's time to get rid of my dedicated server and move everything to hosted services.
The online retailing arm of Coles has dramatically improved the visibility of its operations with a growing roster of real-time dashboards that have given it unprecedented control over its server loads and customer experience.
On episode 3 of CxO Talk, superstar analyst Paul Greenberg offers advice and insight on CRM, customer experience, and enterprise software vendors.
Microsoft's document management/collaboration server has been revamped to deliver a more consumerised experience, complete with a 'modern' look and feel, cloud storage, social networking and an app development ecosystem.
There are a lot of technology vendors claiming to be focused on customer experience where several months ago they were CRM or EFM or Customer Service or something else. Now they are either changed companies or just jumping on a trend bandwagon without substance. Sometimes they are denigrating what they proudly claimed to be a few months ago. Here's their chance to prove their claim.
Redmond has fundamentally redesigned Windows Server 2012 so customers can experience the benefits of "true virtualization" and better manage the influx of data, devices and apps in the corporate arena.
This is a teaser of posts to come on some of the work and thinking I'm doing on CRM related acquisitions, definitions of things like customer experience, CRM, customer engagement, big data and a few things that I think would be of interest for you. Consider this a series of excerpts from posts I haven't written yet.
Microsoft delivered a strong fiscal third quarter as the software company's enterprise line-up — SQL Server, System Center and products like Lync and Dynamics CRM — carried the team.
RIM just announced a new server solution for small and mid-sized businesses that will allow them to get a rich BlackBerry experience for free. The BlackBerry Exchange Server Express software will be available in March.
Engadget tipped us off on the news that all Sidekick users may lose their data due to a failure of the server that backs up and syncs all the data. I started out my wireless data experience with the original T-Mobile Sidekick, but thankfully have moved on to using services that I back up both locally and in the cloud. According to the T-Mobile forums data services provided by Danger, a Microsoft subsidiary, were experiencing a major service disruption that has now results in a loss of contacts, calendar entries, to-do list, and photos that were backed up on the server. This is pretty bad news for Sidekick owners and maybe the remedy should be for T-Mobile to replace Sidekicks with Google Android devices and drop the Sidekick line for good, seeing as how they will soon most likely be phased out anyways with the ownership of Danger by Microsoft.
HP is banking on its server experience to push "integrated" ProCurve networking line over Cisco's "unified computing" tag, says executive.
Hewlett-Packard is banking on its server experience to push its ProCurve networking line past competitors, according to a company executive.
I have to be straight with you. I'm entering the head down, grind it, drive to the goal line when it comes to CRM at the Speed of Light's 4th edition.
CRM Playaz Episode #5: Social Media for Closers? Nooo; Wiki Prices Up, Customer Experience Down; Celeb Twidiocy
Okay, all. Here's Episode #5CRM Playaz Episode #5Brent and I not only start on the baseball season, but we do some preliminary stuff including talking about his webinar on the use of social media tools at Hubspot, which, incidentally is the Playaz first sponsor.
DataViz started talking about Office support for the iPhone last Fall and according to AppScout we should see the official announcement of Documents To Go for the iPhone at MWC in just over a week. In addition DataViz may be announcing Documents To Go for the Google Android platform as well as RoadSync for Android. I use their excellent RoadSync product to sync to my Exchange server on my Nokia E71 S60 device and it is killer. I have been testing and liking TouchDown on my G1, but with the vast experience of DataViz I am looking for an even better product in RoadSync.