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RightNow Technologies CIO talks datacenters, ERP and Windows 7

While attending Gartner Symposium/ITxpo 2009, I spoke with Laef Olson, CIO of RightNow Technologies, about the company's IT plans for 2010. Olson discussed RightNow's plans to consolidate and rework its datacenters, an upcoming ERP implementation, and the company's migration to Windows 7.

October 22, 2009 by

Oracle innovation score: 1-0(1 RBI)

As we head into the 8th inning of the ongoing 'does Oracle innovate?' debate Eric Kimberling slams a homer in his analysis of ERP tier one/two implementation cost and value, making the score between Vinnie Mirchandani, Josh Greebaum, Paul Greenburg, Bob Warfield, Larry Dignan and myself 2-0 with Oracle getting an RBI.

February 26, 2009 by

Keeping up with fashion

case study Sri Lankan garment manufacturing giant, Brandix, embarked on a full scale ERP implementation to keep up with the fast-changing demands of customers.

December 16, 2008 by

IT catfight in Portland, OR

Portland, Oregon's late and over-budget ERP implementation has become a battleground between city officials and system integrator Ariston Consulting & Technologies. As the failing project's budget ballooned from $31 million to $49.45 million, finger-pointing and mutual blame have obscured faults on both sides.

June 18, 2008 by

New ERP research: quantifying failure and growth

AMR Research has released an exciting new report (yes, I've become a geek) describing the 2008 ERP market. Among topics covered by the report are market growth; percentage of license revenue relative to other implementation costs; and analysis of unused, yet purchased, licenses.

November 8, 2007 by

Bizarre ERP implementation experiment at Arizona State

Arizona State University's deployment of Oracle ERP is challenging important and fundamental assumptions about how complex software systems should be implemented.ERP implementations are often difficult, expensive, and painful, involving significant disruption to the organization.

September 25, 2007 by

For Batlow, bad apples never fall far from the supply chain

Any manufacturer knows that a product recall can be an absolute nightmare of paperwork and logistics. At NSW agricultural cooperative Batlow Apples, however, an increasingly capable implementation of Microsoft's Navision ERP has provided the confidence that such a recall could be managed relatively easily.

September 25, 2007 by

Arabian Computer News on ERP implementation issues

In an interview with Arabian Computer News, Amr Taher of Saudi Arabian system integrator Hasoub, describes customer attitudes that lead to failed ERP projects: ACN: What are the big issues you see in the regional enterprise IT sector?AT: In this part of the world, businesses are still not taking IT management seriously.

September 9, 2007 by

5 Common ERP Implementation Pitfalls

Big4Guy writes a blog on big software deployments. His posting on Five Common ERP Implementation Pitfalls has the ring of truth for me, so here they are:Pin-pointed clarity as to why we are going in for an ERP.

June 15, 2007 by

"They Knew it would be Hellish"

The Los Angeles Unified School District (LAUSD) has a problem with its Business Tools for Schools (BTS) ERP implementation: the new payroll system isn’t working correctly and paychecks are wrong. This has led to an uproar, with the teacher’s union advocating that teachers boycott student meetings and filing a lawsuit against the district.

June 11, 2007 by

Boag's finds great ERP takes time to brew

A major enterprise resource planning implementation has sped reporting, added flexibility and supported rapid growth at beer maker J. Boag & Son. But with success came myriad challenges with employees keen to hold onto the old way of doing things -- pen and paper versus the computer. We examine Boag's ERP turnaround.

May 16, 2007 by

CA's SAP rollout chugging along

Funny how Symantec's botched ERP implementation now sparks questions for any other company--this time CA--rolling out new enterprise applications. On CA's quarterly earnings conference call Thursday, a Wall Street analyst asked the software company how it was managing its ERP upgrade and whether there were any concerns.

February 1, 2007 by

Symantec stumbles amid customer deferrals, ERP installation

Symantec's fiscal third and fourth quarter results will fall short of expectations because of a combination of factors: --Weak performance in the company's data center management business, notable the company acquired when it bought Veritas;--Higher deferrals of enterprise maintenance contracts;--And higher costs from "the implementation of our new ERP system.

January 15, 2007 by

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