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April 7, 2008 by

IT failure at Heathrow T5: What really happened

Anyone having the misfortune to pass recently through Heathrow's new Terminal 5 knows the huge project debuted as a case study in full-blown systems failure. Most reports have focused on stranded customers, a crazed supermodel, and Queen Elizabeth's grand opening speech, which called the terminal "a 21st Century gateway to Britain."Here's my rundown of the major failures and why this debacle happened.

February 26, 2008 by

Australia's 'backwards' border biometrics slammed

Minister for Immigration and Citizenship, Senator Chris Evans, has said biometrics technology is vital to Australian border security, but an audit of the department has found it neglected to properly research its current use within government.


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