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IBM has been chosen by BP to support its global workforce and launch new collaboration capabilities to support 60,000 of BP’s global employees.
Growing prevalence of cloud services and personal devices in companies' IT environments means the helpdesk risks becoming irrelevant unless it enhances the promptness and quality of support to end-users.
While this information will be useful to all users, it will be of most benefit to Apple's enterprise customers as it will build confidence and help reduce IT helpdesk calls.
Sponsored by SAP
Summer is not when CIOs usually start or ramp up major projects. Not so for SAP CIO Oliver Bussmann.
Unfortunately, there are only 24 hours in a day — a fact that made Chris Reeve, operations manager for the Hume Rural Health Alliance in Victoria, decide that he had to rethink how he was doing IT support.
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Most people grumble about their job at some point, but certain recurring issues might just be a sign that you and IT are not made for one another, says Jack Wallen
The festive season is the right time to look back at those troubling manifestations that continue to haunt helpdesks, says Jack Wallen
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Geoff Masters' role as vice president of APAC sales for Numara Software requires him to create new channel partner and customer programs across the region so he clocks up a lot of frequent flyer miles.
Being methodical when you troubleshoot PC issues can save time and frustration — and it also gets users back to work more quickly, says Jack Wallen
A few basic facts could be all that stands between a novice user enjoying the Linux operating system and a very bumpy ride, says Jack Wallen
Supporting over 100 printing centres with only five IT staff can be a bit of a strain, which is why Kwik Kopy is now mainly a cloud shop.
Not only has Zendesk vice president and general manager APAC Michael Folmer Hansen worked all over the world, he's also scuba dived all over the world.
The company has bought Assistly for its customer helpdesk service, which plugs into social media such as Facebook and Twitter, with one eye on attracting SMEs
BMC Software is acquiring Aeroprise, a partner that built the most widely adopted mobile application for Remedy IT service management software.
IBM will launch preconfigured "building blocks" for technology infrastructure to speed up deployments and cut costs. Initial prefab systems will cover servers, storage, helpdesk and unified communications.
The Federal Government's peak technology strategy group has published a significant new policy that lays out common standards for deploying new desktop PC and laptop environments for the entire public sector in Canberra. However, workers frustrated with their lack of control over their work computer may not find much to like in the document.
Almost a quarter of the UK population has been cold-called by scammers trying to sell fake antivirus software, according to safety campaign organisation Get Safe Online
Without remote desktop functionality, delivering desktop support to 17 communities in Cape York would see the communities' IT manager Jody Blackwood on a plane every working day.
RightNow, an on-demand helpdesk service provider, said its mobile service, RightNow Mobile, is generally available.
Does your helpdesk work for you or do you work for your helpdesk? Saar Bitner of SysAid Technologies tells how to manage you IT management software.
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