Remote Utilities Server (formerly Gateway Mediation Server) is a free program that runs locally on your premises and provides remote...
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Growing prevalence of cloud services and personal devices in companies' IT environments means the helpdesk risks becoming irrelevant unless it enhances the promptness and quality of support to end-users.
While this information will be useful to all users, it will be of most benefit to Apple's enterprise customers as it will build confidence and help reduce IT helpdesk calls.
The festive season is the right time to look back at those troubling manifestations that continue to haunt helpdesks, says Jack Wallen
The company has bought Assistly for its customer helpdesk service, which plugs into social media such as Facebook and Twitter, with one eye on attracting SMEs
BMC Software is acquiring Aeroprise, a partner that built the most widely adopted mobile application for Remedy IT service management software.
The MphRx Mobile Connect Lenoxhill Hospitals software program allows Radiologists and Physicians to access and view radiology images...
IBM will launch preconfigured "building blocks" for technology infrastructure to speed up deployments and cut costs. Initial prefab systems will cover servers, storage, helpdesk and unified communications.
RightNow, an on-demand helpdesk service provider, said its mobile service, RightNow Mobile, is generally available.
NodePoint is a free ticket management system based on Bootstrap meant to be elegant, easy to install and easy to use, yet still offer...
Does your helpdesk work for you or do you work for your helpdesk? Saar Bitner of SysAid Technologies tells how to manage you IT management software.
Ubuntu sponsor Canonical has begun providing helpdesk services for individuals and small businesses, in addition to its existing enterprise services
Updated: Does Verizon Wireless finally have a date to roll out the Blackberry Storm?In a conversation with Verizon's helpdesk on an unrelated issue, a customer rep spilled the beans that the release date is Nov.
Considering my background, it's not at all hard to understand how I've become the tech support helpdesk for family, friends and the neighborhood as a whole. I've done my best to accept my lot in life with grace and courage.
Eleven percent of CIOs plan to add IT workers in the fourth quarter, 3 percent plan cuts and help desk and technical support are the hot categories as customer and user support trumps projects focused on growth.Those are a few of the notable takeaways in an IT hiring and skills report from Robert Half Technology, a technology staffing firm.
One of my first jobs as tech director is to create a helpdesk for users across the district to submit support tickets, check the status of the tickets, and for me to aggregate data on support needs (i.e.
I am pretty excited about the upcoming HTC Diamond, especially when it comes to the U.S. with 3.5G data support. I received a press release from HTC and T-Mobile Germany announcing the previously rumored HTC Raphael (aka T-Mobile MDA Vario IV). This newest device has the cool TouchFLO 3D technology and UI seen on the HTC Diamond, but then takes it even further with a 640x480 VGA touch screen display and slide-out QWERTY keyboard (with a dedicated number row). The Mobile Phone Helpdesk has lots of photos and details on this new device, the HTC Diamond (MDA Compact IV), and HTC Advantage 7510 (Ameo 16GB).
IT project managers are also highly sought after, according to a recent report that found a marked increase in demand compared to the same period last year
A new study says two-thirds of UK office workers take a 'DIY' approach to PC problems, rather than contacting the IT helpdesk.
The Viagra maker will shift its Asia-Pacific helpdesk operations from Japan to Hewlett Packard's Dalian Global Solution Center in China.
Our esteemed national incumbent has just sent out a press release detailing the ten stupidest things customers have allegedly told their IT helpdesk services. Some of these (the second in particular) are - by IT standards - hoary chestnuts by now, but I'm willing to give BT the benefit of the doubt that people still say 'em.
How do your users submit problems to you? Hollering "The Internet's down!" across the cafeteria doesn't count.
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