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March 30, 2015 by

Inside Telstra's digital contact centre

Deep inside Telstra's Adelaide office, a team of 30 has been recruited to answer between 1,000 and 1,500 tweets, Facebook comments, and Crowdsupport posts as the company looks to become truly digital.

March 9, 2015 by

ADF health records IT system implementation 'deficient'

The planning and implementation of the Australian Defence Force's health records management system in 2009 has been found to have been 'deficient', resulting in a AU$110 million blowout of the project's original budget, according to the Australian National Audit Office.

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