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Inside Telstra's digital contact centre

Deep inside Telstra's Adelaide office, a team of 30 has been recruited to answer between 1,000 and 1,500 tweets, Facebook comments, and Crowdsupport posts as the company looks to become truly digital.

March 30, 2015 by

ADF health records IT system implementation 'deficient'

The planning and implementation of the Australian Defence Force's health records management system in 2009 has been found to have been 'deficient', resulting in a AU$110 million blowout of the project's original budget, according to the Australian National Audit Office.

March 9, 2015 by

​ServiceNow: A quiet cloud disruptor

ServiceNow's 2015 outlook highlights how the company is expanding beyond IT management into business management. Will it ultimately run into Salesforce and more high profile cloud vendors?

January 29, 2015 by

Leadership Change at Adaptive Insights

Adaptive Insights, a cloud-based corporate performance management vendor, has a new CEO. Tom Bogan comes from a lengthy finance career - something that could be of value as the company (and the sector) continues to experience growth.

January 13, 2015 by

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