Businesses can leverage missed calls, voice, e-mail, apps, and SMS-based products to offer, at zero cost to users, services such as alerts, notifications, voting, product sampling, surveys, and feedback submission.
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Smartphone makers are looking to voice control and personal assistants to make their hardware stand-out. But are all voice control systems created equally?
More details are emerging about Apple's third iPad as teardown specialists analyse the parts, and it's beginning to look like a bit of a stopgap product. The pre-launch speculation provided a pretty good idea of the improvements that Apple would introduce, mainly a "retina" display screen, a faster processor, support for 4G mobile networking, and possibly the voice-driven Siri assistant.
The next iPad is getting close to launch, and there are some things I expect we will see unveiled at the big event, including one change you don't expect.
Cadillac's new in-vehicle telematics system, CUE, promises natural voice recognition, proximity sensors and haptic feedback. Will its customers embrace in-car connectivity?
Nuance's Dragon speech recognition tools are well known on PC, but in the mobile world the company's probably best known for its work on extended T9. That's going to change with the arrival in the UK App Store of iPhone and iPad versions of its voice-powered Search and Dictation apps.
Since the iPad isn't a telephone, and comes with tiered 3G data, Apple needs to make Google Voice available for the device -- or tell us why they won't.
Last night's primary activity, other thanthe JAMFest, was the annual press and analyst dinner. It was a goodevening for both informal conversations and some networking. It wasgood to see so many analysts are here -- I spoke with Gartner, Ferris,and Burton, but missed some of the others around (if the Redmonk chapsare here, I hope you'll be at the blogging panel today or one of my sessionstomorrow?). I know for sure that one particular analyst firm seemsto have skipped Lotusphere again this year....One of the highlights of the eveningwas hearing the feedback about the Sametime 7.5 announcements. There'sa big difference between the press/analyst reaction and customer reaction. Customers are jazzed about the new UI, screen capture and send capability,voice over IP. Press and analysts are buzzing about the AOL/Yahoo/Googledeals. Haven't quite figured out the difference... I have to sayI expected the interoperability deals to be a bigger buzz myself.
Whether it is in newspaper articles, online forums, blog feedback or just conversation, there seems to be this widespread belief that Vonage outsources the brunt of its Tier 1 (initial call) customer support to India.The assumption is usually made in a critical tone of voice, usually in frustration that the support agent was not able to quickly resolve the problem, or seemed to be speaking with a heavy accent.
Look, Mom, I'm in Forbes magazine!EdBrill, an IBMer who works on Notes marketing and publishes his own blog(edbrill.com), responded on July 23 last year to Radicati's bearish Notesreport. He questioned whether she had ties to Microsoft and referred readersto two other blogs with far blunter assertions. ...Radicati fought back by responding on her own Web site, but the smear jobhovers online, appearing when you Google her name or start with Brill'smostly diplomatic site and then work your way through its links. One stepaway is IBM itself, which has a Notes site that once linked into Brill's.That link has since been taken down. Radicati says IBM ignored her pleasto stop Brill from linking to the hate sites. IBM says it has nothing todo with Brill's blog. One important point to re-emphasize,from Radicati'sresponse at the time:[W]ebelieve that the comments on Ed Brill's blog represent his own personalopinion and that of his friends, and do not reflect the opinion of IBMLotus' management. Well, either they do or they don't-- I'll take the published comments on their website as their formal positionon the discussion. There's not much point in otherwise commenting on the specifics of thatfifteen-month-old incident, or even many of the specifics of the article. Others have done that already this morning: DanGillmor, SteveRubel, NevilleHobson, ChrisPirillo, BoingBoing, AmericaBlog,BLOchman, JupiterResearch, many others.Instead, I want to talk about the value of blogging. I had no ideawhat my blog would become three years ago when voweencouraged me to start one. My early entries tended to be more randomand varied. In the last eighteen months, though, this blog has becomea voice within the collaboration software marketplace. I tend notto hold back -- one of the incredible values and core tenets of the blogosphere. My competitors dislike this. My customers and partners mostlylike this. I've been willing to admit mistakes, to make corrections,to change decisions. I've shared wonderful news and events, and challengesand disappointments. Is it "fair and balanced"? Notalways, but I make no such representation. I say things that soundlike a shill, but I also say things that have brought criticism from colleaguesand partners. Such feedback has helped make me a better writer, tothe point where we're now at 15,000 hits a day and growing...with readershipfrom customers, partners, competitors, analysts, reporters, friends andfamily. It's made me a better professional overall, too -- Blogginghas helped me do my job better, and while I emphatically do NOT claim solecredit for a product that hundreds of talented professionals work on everyday, Notes/Domino revenue has been growing double digits for a year+ now. Certainly, the voices in the blogosphere have helped me, and theentire Lotus team, improve our market position. I think the simple lesson that is completely missed in this article is,"the truth is out there". Are there bloggers that writelibelous, slanderous, hate-filled vitriolic and useless sites? Sure. But they can publish newsletters and buy radio time and stand inthe town center and give a speech with all the same content. Bloggingis no different than any other media -- readers need to assess the credibilityof what they read, not just what they are reading. I'll stand bymy credibility -- and yours as commenters on this site, or bloggersyourselves-- head and shoulders above anyone who writes one-sided stories,condones anonymous attacks, and tries to silence the truth.Link: Forbes:Attack of the Blogs >
Telstra has kicked off trials of a VoIP service in Melbourne using Softswitch technology, a platform that has been designed to provide complex packet-based telephone services over a regular broadband Internet connection.Telstra said that up to 200 people will take part in the trials, which should provide feedback on the usability and popularity of various telephony services and the quality of voice calls.