Hitachi Data Systems' Andrew McGee may only be halfway through his first year as chief technology officer, but he has brought a wealth of experience with him to the role.
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We are a connected world and even when on vacation people want to stay in touch with family and friends. Carnival is improving its wireless technology so you can share your experience on social media.
The payment experience is increasingly simplified with tap and go technology being embraced as the new method of payment at checkout by consumers, and a form being encouraged by merchants, banks, and card issuers.
Attendees from businesses big and small, and from a variety of industry sectors, came away with an increased sense of the centrality of customer experience, and the need to apply technology and talent to deliver.
When you think of a good cup of coffee, you don't usually think about technology. Nespresso is using the latest tech to provide an optimal coffee making experience.
Retailers are constantly seeking technologies to both bolster customer experience and increase efficiency. To execute this vision of in-store experiences powered by technology, retailers need to leverage the critical skill sets of both business leaders and infrastructure and operations professionals.
Penultimate is Evernote's "DNA" for building digital handwriting into the software company's flagship product.
During a conversation with Workday's Chief Technology Officer, Stan Swete, we spoke about simplifying enterprise applications for the cloud.
At CES 2014, Ford will outline more of its connected car efforts and how it will build an owner experience using technology.
The Cupertino, Calif.-based technology giant dishes out its latest mobile operating system, which to even long-time using iPhone and iPad users will be a welcome fresh lick of paint.
Looking at data isn't the most flashy thing to do all day, but the team at Panic just launched their Status Board app for the iPad to help improve the experience.
Startups MokiMobility and Revel Systems are teaming up to marry PCI monitoring and management with iPad point-of-sale technology.
The CIOs role in the workforce experience is often overlooked but, more and more, technology plays a central role in your employee's experience.
IBM's new Customer Experience Lab will help CEOs, CMOs, CFOs, heads of sales and other senior executives learn how to solve problems with technology. Ruh roh.
Jerry Yang will share his advice on the Internet space and technology with the Chinese PC maker, which picked him for his "perspective, experience and proven entrepreneurial spirit".
The technology giant has released a software update for iPhone and iPad users, following reports of an Exchange Server calendar related bug that would overload servers.
I'm calling to the carpet all the vendors who call themselves CEM or CXM or customer experience technology vendors. Today, Allegiance responds.
Evernote continues to roll out free applications to improve your life and their new Food 2.0 application, optimized for the iPad, is perfect for holiday cooking.
A little over a month I challenged a number of technology vendors who had shifted their messaging to customer experience from something else to customer experience to show me how they could defend that transition - to show me how it was more than hot air - smoke and mirrors. So far Get Satisfaction and now SAP have met the challenge. Read it. SAP more than answered it.
System, technology, and process errors created a negative customer experience during this busy and important holiday shopping season.
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