Hitachi Data Systems' Andrew McGee may only be halfway through his first year as chief technology officer, but he has brought a wealth of experience with him to the role.
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We are a connected world and even when on vacation people want to stay in touch with family and friends. Carnival is improving its wireless technology so you can share your experience on social media.
The payment experience is increasingly simplified with tap and go technology being embraced as the new method of payment at checkout by consumers, and a form being encouraged by merchants, banks, and card issuers.
Attendees from businesses big and small, and from a variety of industry sectors, came away with an increased sense of the centrality of customer experience, and the need to apply technology and talent to deliver.
Early on, Amazon integrated the ability to read PDF documents on Kindle, including an easy way to send them to Kindle devices and apps. Some who use Kindle technology don't know about or forget about this ability.
When you think of a good cup of coffee, you don't usually think about technology. Nespresso is using the latest tech to provide an optimal coffee making experience.
Retailers are constantly seeking technologies to both bolster customer experience and increase efficiency. To execute this vision of in-store experiences powered by technology, retailers need to leverage the critical skill sets of both business leaders and infrastructure and operations professionals.
During a conversation with Workday's Chief Technology Officer, Stan Swete, we spoke about simplifying enterprise applications for the cloud.
The Kindle Fire HDX is an elegantly designed gateway to Amazon's walled garden. Some will find that reassuring, others claustrophobic.
At CES 2014, Ford will outline more of its connected car efforts and how it will build an owner experience using technology.
Amazon rolled out an update for its Fire OS to most Kindle Fire tablets. The update further removes owners from the Android experience.
The CIOs role in the workforce experience is often overlooked but, more and more, technology plays a central role in your employee's experience.
IBM's new Customer Experience Lab will help CEOs, CMOs, CFOs, heads of sales and other senior executives learn how to solve problems with technology. Ruh roh.
Jerry Yang will share his advice on the Internet space and technology with the Chinese PC maker, which picked him for his "perspective, experience and proven entrepreneurial spirit".
I'm calling to the carpet all the vendors who call themselves CEM or CXM or customer experience technology vendors. Today, Allegiance responds.
A little over a month I challenged a number of technology vendors who had shifted their messaging to customer experience from something else to customer experience to show me how they could defend that transition - to show me how it was more than hot air - smoke and mirrors. So far Get Satisfaction and now SAP have met the challenge. Read it. SAP more than answered it.
System, technology, and process errors created a negative customer experience during this busy and important holiday shopping season.
Those in positions of power need to have a better grasp of new technology than anybody else. Unfortunately, experience shows the opposite is true.
There are a lot of technology vendors claiming to be focused on customer experience where several months ago they were CRM or EFM or Customer Service or something else. Now they are either changed companies or just jumping on a trend bandwagon without substance. Sometimes they are denigrating what they proudly claimed to be a few months ago. Here's their chance to prove their claim.
The bank has rolled out a swathe of technology initiatives, including in-branch video conferencing and a NFC contactless payment trial on Android phones, to improve customer experience.
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