Laptop+technology+experience

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Why infrastructure will drive tomorrow's retail store experience

Retailers are constantly seeking technologies to both bolster customer experience and increase efficiency. To execute this vision of in-store experiences powered by technology, retailers need to leverage the critical skill sets of both business leaders and infrastructure and operations professionals.

April 18, 2014 by

10 Business Tasks Best-Suited For Notebooks And Tablets

Tablet and laptop technology has evolved to provide business users with comprehensive computing devices capable of handling almost any task. Tablets, however, are particularly suited to tasks such as presentations, while notebooks are the better choice for conducting research.

January 7, 2014

The Customer Experience Challenge Met: SAP's Turn

A little over a month I challenged a number of technology vendors who had shifted their messaging to customer experience from something else to customer experience to show me how they could defend that transition - to show me how it was more than hot air - smoke and mirrors. So far Get Satisfaction and now SAP have met the challenge. Read it. SAP more than answered it.

December 20, 2012 by

Now You’re All…Customer Experience, Huh? PROVE IT!

There are a lot of technology vendors claiming to be focused on customer experience where several months ago they were CRM or EFM or Customer Service or something else. Now they are either changed companies or just jumping on a trend bandwagon without substance. Sometimes they are denigrating what they proudly claimed to be a few months ago. Here's their chance to prove their claim.

November 1, 2012 by

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