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April 2, 2013 by

The 21st Century Data Center: An overview

Data centers range from on-premise facilities running traditional enterprise applications to massive outsourced installations offering a variety of cloud services. We examine the state of play in data center-land, and consider some of the trends that will shape its future.

February 21, 2013 by

CRM Watchlist 2013 Winners: Customer Service Served Hot

We have three winners and four repeats. Huh? Well, 2012 winner Sword Ciboodle was acquired by KANA who also won last year. But this year our winners - KANA, Moxie and Parature - have far more daunting tasks than they ever did before. Herculean if you will. But I'm betting that they can handle it. Hey, they won, didn't they?


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