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May 16, 2014 by

Is this the future of email?

Even as business emails are projected to continue growing, companies are looking at alternatives, and some have killed off internal email entirely.

February 21, 2013 by

CRM Watchlist 2013 Winners: Customer Service Served Hot

We have three winners and four repeats. Huh? Well, 2012 winner Sword Ciboodle was acquired by KANA who also won last year. But this year our winners - KANA, Moxie and Parature - have far more daunting tasks than they ever did before. Herculean if you will. But I'm betting that they can handle it. Hey, they won, didn't they?

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