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March 30, 2015 by

Inside Telstra's digital contact centre

Deep inside Telstra's Adelaide office, a team of 30 has been recruited to answer between 1,000 and 1,500 tweets, Facebook comments, and Crowdsupport posts as the company looks to become truly digital.

September 2, 2014

Down, down, Coles IT jobs go down

Coles has confirmed that the company will be shedding more than 400 jobs from its Store Support Centre in Melbourne’s Tooronga, with IT and other back office roles expected to be cut.

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