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July 22, 2015 by

Office productivity: Has Microsoft blown it?

Microsoft has dominated the 'office productivity' tools market for decades and is a de facto way of working in most companies. Having significantly held back innovation in the last 10 years, Office is arguably reaching the end of its useful life as modern digital tools make it look like an old bureaucratic anachronism.

March 30, 2015 by

Inside Telstra's digital contact centre

Deep inside Telstra's Adelaide office, a team of 30 has been recruited to answer between 1,000 and 1,500 tweets, Facebook comments, and Crowdsupport posts as the company looks to become truly digital.

Sponsored by Red Hat and Intel

November 5, 2014 by

Driving Innovation with IaaS

Infrastructure-as-a-Service (IaaS) is a model where servers and other resources are provisioned as required over the cloud. This model provides self-service, on-demand access to IT resources, which means users can create and access tools they need within minutes, instead of days, weeks or months.

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