Oracle said it plans to integrate TOA with its Service Cloud, which is part of the company's customer experience suite, as well as its ERP apps.
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Oracle said it has made ease-of-use and improved productivity a core priority for its suite of Customer Experience Cloud offerings, with enhancements focused on improving the SFA mobile experience for sales reps and managers.
Oracle is the final company on the list, and they have responded as well. Do they meet the test? Well, they do have a portfolio of products that align with the claim, and that is something that no one else has been able to claim exactly. But I'd like to hear what you have to think about this one. David Vap, group VP for Oracle Applications responds.
The responses continue to roll in. We now have Genesys Lab leaving Medallia and Oracle as the two I'm waiting on, though they both are coming. But today, we concentrate on Genesys Labs who make their case as to why they can claim a tome associated with customer experience as its moniker.
Integrating hardware and software will help provide a more consistent user experience for businesses and end users, and this is something Oracle hopes to provide for its customers.
A compendium of photos from Oracle OpenWorld 2012. Unseasonably warm weather, meetings with Oracle executives and customers, and a variety of activities made this year's OpenWorld fun and interesting. Although there was some controversy among analysts and bloggers, the photos show a rich and diverse event.
A panel of execs discuss the future of Oracle applications and how the user experience is changing across all of them.
Leslie Owens blogs that Endeca is a great fit for Oracle in that it fills two different focus areas for them: Customer Experience and Agile BI.
The plan for Oracle is to take FatWire's applications and lump it into a customer experience line-up that will bridge multiple channels such as Web, mobile and social.
I was in Lisbon, Portugal yesterday, attending Oracle EMEA's marketing kick off. This was unusual on three counts:I tend to stick it to Oracle on any and every occasionIt's rare for someone with my background to be invited to these affairsI'd been invited to present on how the 'markets as conversations' meme worksWhile I didn't sign an NDA, some things are best left where they were discussed.
While Oracle says they have no qualms about the Glassfish experience, it seems to me that this is an indication of a defection. If Java and Glassfish are not allowing developers to access what they need of open source technology with ease, and if Oracle is now a top-tier member of Eclipse (as it has now become), then the role and influence of Java -- as a technology set and community -- must be fast waning.
Oracle president Charles Phillips says it's easier to upgrade to new versions of its software. Here's what he said: "The upgrading experience has gotten a lot easier.
John Wookey, senior vice president of application development, laid out Oracle's applications strategy, including the ephemeral Fusion Project, this morning at OracleWorld. He started off by reassuring the audience that Oracle is committed to deliver a great next generation platform, but also to improve products customers are running today.
The ex- founder of Oracle Corporation in South Asia, Mark Wang, senior vice president and general manager, Asia Pacific Sybase Inc, brings with him to Sybase a wealth of managerial experience. From, Candle Corporation to Seer Technologies, Informix to Oracle.
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