And closing the experience gaps -- performance, convenience, personalization, and trust -- requires a different mindset.
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Oracle said it plans to integrate TOA with its Service Cloud, which is part of the company's customer experience suite, as well as its ERP apps.
Oracle said it has made ease-of-use and improved productivity a core priority for its suite of Customer Experience Cloud offerings, with enhancements focused on improving the SFA mobile experience for sales reps and managers.
Empirix uses an advanced analytics engine to continuously and proactively evaluate carrier network performance and customer experience metrics to automatically identify issues as they emerge.
The telco outlines transformation strategy to raise business performance, lift customer experience, and leverage group assets for scale benefits, following its first drop in annual revenue in 14 years.
Embarcadero RAD Studio XE4 allows developers to gain more control over the development lifecycle and deliver apps with tighter security, a better user experience, lightning quick performance, and a small footprint.
Oracle announced a number of new in-memory analytic apps and improved performance of many products, SumTotal debuted its elixHR integration platform, Lumesse had a really interesting analyst and customer gig, and I'm on my way to another conference tonight.
Oracle is the final company on the list, and they have responded as well. Do they meet the test? Well, they do have a portfolio of products that align with the claim, and that is something that no one else has been able to claim exactly. But I'd like to hear what you have to think about this one. David Vap, group VP for Oracle Applications responds.
The responses continue to roll in. We now have Genesys Lab leaving Medallia and Oracle as the two I'm waiting on, though they both are coming. But today, we concentrate on Genesys Labs who make their case as to why they can claim a tome associated with customer experience as its moniker.
Integrating hardware and software will help provide a more consistent user experience for businesses and end users, and this is something Oracle hopes to provide for its customers.
A compendium of photos from Oracle OpenWorld 2012. Unseasonably warm weather, meetings with Oracle executives and customers, and a variety of activities made this year's OpenWorld fun and interesting. Although there was some controversy among analysts and bloggers, the photos show a rich and diverse event.
A panel of execs discuss the future of Oracle applications and how the user experience is changing across all of them.
Oracle is positioning itself as a cloud and big data partner who can cut your costs and boost performance. Will tech leaders buy into this "holistic aggregate strategy"?
CEO Larry Ellison has unveiled an ambitious cloud strategy built around an all-Oracle IT stack, but has failed to give evidence at Oracle Open World of performance or cost advantages over rivals.
Java application performance depends upon the Java Virtual Machine being able to quickly create, use and then destroy pieces of data. Azul Systems has taken its decade of experience building Java acceleration systems and built a new JVM based upon Oracle's HotSpot technology.
Oracle today released its Enterprise Kernel Release 2 for Oracle Linux that features support for the mainline Linux 3 and btrfs and reportedly offers fastest performance on Intel systems. Linux Containers and DTrace are also offered as technology previews but not commercially supported
Three and Everything Everywhere will spend £25m improving mobile network coverage in Northern Ireland before the end of 2012.The companies announced the co-operative deal, which is designed to improve network stability, performance and customer experience, on Monday.
Knoa Software focuses on helping organizations observe and manage application performance, end user experience, process optimization and user behavior that may indicate a security threat.
After my disappointing experience with the Samsung 305U, I am still looking around for a newer generation netbook/sub-notebook. The basis of my search is that I want an AMD/ATI based system, because I believe it gives good performance, good screen resolution (typically 1366x768) and an HDMI display port.
Company's quarterly results fall short of expectations, but efforts in trumpeting customer wins and channel expansion gives Oracle strong foundation for 2012, says analyst.
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