Oracle+tools+experience

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The consumer cloud

A look at how retailers and consumer brands use cloud-based tools, Internet of Things, and Twitter feeds to personalize the shopping experience

May 21, 2015 by

Random thoughts on CRM

Here are some thoughts on how I see the CRM market moving and various tech companies and projects that I think you'll find to your liking.

May 13, 2014 by

Oracle steps up UX efforts in sales cloud

Oracle said it has made ease-of-use and improved productivity a core priority for its suite of Customer Experience Cloud offerings, with enhancements focused on improving the SFA mobile experience for sales reps and managers.

April 9, 2014 by

Customer Experience Challenge Met: Oracle

Oracle is the final company on the list, and they have responded as well. Do they meet the test? Well, they do have a portfolio of products that align with the claim, and that is something that no one else has been able to claim exactly. But I'd like to hear what you have to think about this one. David Vap, group VP for Oracle Applications responds.

January 30, 2013 by

The customer experience challenge met: Genesys Lab

The responses continue to roll in. We now have Genesys Lab leaving Medallia and Oracle as the two I'm waiting on, though they both are coming. But today, we concentrate on Genesys Labs who make their case as to why they can claim a tome associated with customer experience as its moniker.

January 16, 2013 by

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