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April 2, 2012 by

The Little Things that Serve #1

About a week ago I wrote a post called "The Little Things That Serve."  I mentioned that I wanted to start an ongoing series where any of you who want to write in could tell me customer service stories and then give me your idea on the best or worst practices derived from the experience and what the company that was involved could have done better.

September 6, 2011 by

SAP HANA gut check

In the run up to SAP TechEd Las Vegas there are three major themes we can expect to hear a LOT about:HANA - SAP's pitch for high speed, in-memory analytics and applicationsMobile - some of us have been privileged to see some pretty spiffy demos of new applications with plenty of iPad love thrown in.Analytics - activists in the BI space have been moaning about delays to GA for BI4.


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