What would an escalation of tensions mean for the future of our relationships with Russian software companies, developers, and strategically outsourced tech talent?
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Despite my dislike for all things outsourced, my first experience with DELL's call center in India was a largely positive one.So this week, during a particularly intense session of software testing, the 500GB hard drive on my DELL Precision 530 decided to kick the bucket.
Software as a service has turned into platform as a service (as if we needed another "aaS") and as this application battle royale gets underway developers need to think about these efforts in terms of audience.For instance, Bill Appleton, CTO of DreamFactory, which makes cloudware--rich Internet applications that are built to run on outsourced platforms such as Salesforce.
All processes around the sale, manufacturing, distribution and basic support of the new version of Sun Microsystems' office suite will be outsourced in Australia to a yet-to-be-appointed local software publisher. That publisher, which Sun expects to sign in three months' time, would pay royalties to Sun based on units sold and primarily target the small to medium business market, according to the company's local software business manager Laurie Wong.
The CSIRO has taken an early step towards leveraging a new consolidated IT structure to save money and boost efficiency, asking industry parties to help them construct request for tenders for all hardware and software-related contracts.The step follows the CSIRO's amalgamation of divisional IT resources into one organisation, CSIRO IT, which is designed to operate under an "insourced - outsourced" model -- providing the services of an outsourcer with internal staff and resources.
E-commerce and data center apps are the most commonly outsourced, plus software vendors have a slight edge; over third-party ASPs. These and more from this year's Interactive Week customer survey.
Want to deliver top-notch customer service to your clients--for cheap? Outsourced CRM software can help, but finding the right package won't be easy.
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