Outsourced+storage+outsource

Showing results 1 to 7 of 7

Analyst: Managed VoIP may be the way to go

Almost any enterprise-level VoIP deployment will spark the inevitable question: "should I outsource system management or handle these functions in-house?"A new article in Networking Pipeline seems to favor the outsourced approach.

June 3, 2005 by

Automate a mess, get an automated mess

Or alternatively, "Outsource a mess, get an outsourced mess." Pegasystems has identified what it calls the "Nine Worst Business Processes,"  presumably based on their difficulty to capture and automate.

April 25, 2005 by

80% of those who outsource to cut costs will fail

Gartner found that outsourced operations are 30% more expensive than the top quartile of in-house customer service operations. 80% of organizations that outsource their customer management operations purely to cut costs will fail to do so, while 60% of those who outsource parts of the customer-facing process will have to deal with customer defections and hidden costs that outweigh any potential savings offered by outsourcing.

March 5, 2005 by

80% of those who outsource to cut costs will fail

Gartner found that outsourced operations are 30% more expensive than the top quartile of in-house customer service operations. 80% of organizations that outsource their customer management operations purely to cut costs will fail to do so, while 60% of those who outsource parts of the customer-facing process will have to deal with customer defections and hidden costs that outweigh any potential savings offered by outsourcing.

March 5, 2005 by

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