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September 10, 2009 by

Successfactors: Execute, Execute, Execute!

Successfactors (SFSF) the Strategic Human Capital Management/people performance software as a service company I last wrote about in June, today expanded their scope to embrace 'Business Execution Software', which is now the strap line under their company logo.As Larry Dignan covered here on ZD Net prior to the analyst briefing todayThe people performance  market—SuccessFactors’ current market—is estimated to be about $15.

July 6, 2009 by

Enterprise 2.0 ROI Metrics: One Size Doesn't Fit All

'The ROI of Online Customer Service communities' by Forrester customer experience and relationship management analyst Natalie Petouhoff is a $US 1,999 'Total Economic Impact™ Analysis' (TEI) report.Mike Krigsman over at his 'IT failures' blog here on ZD Net seems impressed by the report's findings, so I took a quick look at what is publicly available at Forrester.

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