Customers are increasingly mixing in digital channels such as live chat for customer support, but a good phone call is still the road to satisfaction for consumers.
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Early users find three major use cases as this year's SXSW proves to be the testing ground for live video in the Twittersphere.
Former Secretary of State Hillary Clinton addressed email concerns in a statement followed by a question and answer segment with the press. We have the full video, plus analysis of her comments.
Microsoft's latest future-concept video features software, services and hardware that are all about productivity.
Microsoft is rolling out the first major update to software and services for its Microsoft fitness Band, along with the first Band developer kit previews for Windows Phone and Android phones.
Vodafone Australia has signed an agreement with video-streaming Nine-Fairfax joint venture Stan to provide video services to its mobile customers as the company launches shared plans.
The irony of this upcoming battle is that both phones seem to be great value propositions when it comes to 4G devices, yet no Indian telecom operator has rolled out 4G services nationwide.
Financial transactions and business-critical apps can now be run securely in trusted containers using Intercede's MyTAM on Android smartphones that support Trustonic's Trusted Execution Environment
Telstra, Optus, and Vodafone are fighting against patent-infringement claims over the use of assisted GPS and video-streaming services in the companies' mobile networks.
UPDATED: In preview mode for the moment, WorkMail is available for free via a 30-day trial, covering up to 25 users.
Australian emergency service agencies want access to GPS data on phones to locate callers in emergencies, but Telstra has said it is up to users to ensure that GPS applications are turned on.
Carbonite will integrate MailStore's email archiving and full-text search and indexing capabilities into its portfolio of cloud backup services.
Microsoft starting to roll out the promised video federation between its Skype and Lync unified-communications services.
Establishing whole-of-government email and desktop services will allow Australian government agencies to focus on their core activities, CTO John Sheridan has said.
One analyst went so far as to demand which numbers on the balance sheet Amazon values most and when said numbers will improve.
Microsoft is rolling out its first version of a new, free video chat app for Android, iPhone and Windows Phone devices that is part of its Skype family.
The Australian government is undertaking a feasibility study to understand whether offering email and desktop productivity tools as a service would be viable.
HTC is starting to introduce their unique software experiences to other Android users and the first launch is Zoe. Take a look at what you can soon expect on your non-HTC device.
Amazon Fire Phone review: Excellent for Amazon shopping and media services, but not a great smartphone
Amazon's Fire Phone is made to offer you an enhanced Amazon shopping and media experience, but the high price and AT&T exclusive smother most of the excitement for some interesting tricks.
The SMB web company has patched a significant gap in its product offering with the release of the ShoutOut newsletter tool.
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